The Pines Nursing And Rehabilitation Center
524 Carpenter Dam Road, Hot Springs, AR, 71901
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Limited Liability company · Chain: Southern Administrative Services
- Certified beds
- 125 · avg 74 residents/day
- Total nursing staff turnover
- 50.5% — near the Arkansas averageArkansas avg: 49.7% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 50% — near the Arkansas averageArkansas avg: 45.5% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Arkansas averageArkansas avg: 0.3 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 1 fine · $13,863 total
Medicare certification
- CMS Certification Number
- 045243
- Certified beds
- 125 beds · avg 74 residents/day
- Ownership type
- For profit - Limited Liability company
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Pines Snf Operations, Llc
- Chain affiliation
- Southern Administrative Services
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Southern Administrative Services chain — 35 facilities. Chain-wide average overall rating 3.7 / 5.
Disclosed owners (7 on record)
- John Higgs
Operational/managerial Control · since 2024
- Alexark1 Llc
Operational/managerial Control · since 2022
- Jej Assets lpHolding
5% or Greater Indirect Ownership Interest · 100% · since 2022
- Jej Management, Llc
Operational/managerial Control · since 2022
- Sharlot Ponthie
5% or Greater Indirect Ownership Interest · 50% · since 2022
- 4p2t1 Ops Holding lpHolding
5% or Greater Direct Ownership Interest · 100% · since 2019
+ 1 additional owner on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of May 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 15)
- D0880·Apr 2, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- F0812·Apr 2, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E0803·Apr 2, 2025
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
- E0759·Apr 2, 2025
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
- J0760·Aug 29, 2024Complaint
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
- E0686·Aug 29, 2024Complaint
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- E0580·Aug 29, 2024Complaint
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- F0812·Feb 23, 2024
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal penalties
By year
- 20241 fine · $14K
Most recent events
- Aug 29, 2024Fine · $14K
Fire-safety citations
5 Life-Safety-Code citations on file. Most recent: Feb 23, 2024. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about The Pines Nursing And Rehabilitation Centerinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.