Complete Care At Glendale
4 Hazel Ave, Naugatuck, CT, 06770
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: Complete Care
- Certified beds
- 120 · avg 114 residents/day
- Total nursing staff turnover
- 34.2% — near the Connecticut averageConnecticut avg: 37.1% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 23.5% — lower than most Connecticut nursing homesConnecticut avg: 37.8% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 1 departed — near the Connecticut averageConnecticut avg: 0.4 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 1 fine · $21,294 total
Medicare certification
- CMS Certification Number
- 075240
- Certified beds
- 120 beds · avg 114 residents/day
- Ownership type
- For profit - Corporation
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Complete Care At Glendale Llc
- Chain affiliation
- Complete Care
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Complete Care chain — 85 facilities across 8 states. Chain-wide average overall rating 3.2 / 5.
Parent entity
Welltower Inc
Disclosed owners (26 on record)
- Melissa Schmitt
Operational/managerial Control · since 2025
- Aurora Guardian ct Co-borrower LlcHolding
Adp of The Snf · since 2021
- Aurora Guardian ct Holdco, LlcHolding
Adp of The Snf · since 2021
- Aurora Guardian ct Mezz Borrower LlcHolding
Adp of The Snf · since 2021
- Aurora Guardian ct Realty, LlcHolding
Adp of The Snf · since 2021
- Aurora Guardian Partners ct LlcHolding
Adp of The Snf · since 2021
+ 20 additional owners on the federal record.
Recent change of ownership
September 2021 (4 years ago) · acquired from Glendale Center
Transaction type: Change of Ownership
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures + Change of Ownership, as of May 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 33)
- D0656·Feb 3, 2026Complaint
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D0925·Jan 14, 2026
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
- D0880·Jan 14, 2026
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- D0842·Jan 14, 2026
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- E0812·Jan 14, 2026
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D0756·Jan 14, 2026
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D0697·Jan 14, 2026
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
- D0689·Jan 14, 2026
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal penalties
By year
- 20231 fine · $21K
Most recent events
- Jul 13, 2023Fine · $21K
Fire-safety citations
8 Life-Safety-Code citations on file. Most recent: Jan 26, 2024. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Complete Care At Glendaleinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.