Bickford Health Care Center
14 Main Street, Windsor Locks, CT, 06096
Get the complete federal record on this facility — full background report, $249.
Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Abuse Flag
CMS has flagged this facility for a substantiated finding of resident abuse, neglect, or exploitation in its current or recent inspection cycle. Ask the facility for the specific citation and corrective-action plan during your visit, and consider contacting your state's long-term care ombudsman for context.
Source: CMS Care Compare.
Special Focus Candidate
CMS has identified this facility as a Special Focus Candidate — a track record of serious quality issues that places it one step away from full Special Focus Facility designation.
Source: CMS Care Compare.
CMS Star Ratings
Facility & Staffing
- Ownership
- Non profit - Other
- Certified beds
- 48 · avg 42 residents/day
- Total nursing staff turnover
- 42.1% — higher than most Connecticut nursing homesConnecticut avg: 37.1% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 28.6% — lower than most Connecticut nursing homesConnecticut avg: 37.8% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Connecticut averageConnecticut avg: 0.4 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 3 fines · $122,338 total
- Payment denials
- 1 denial
Medicare certification
- CMS Certification Number
- 075358
- Certified beds
- 48 beds · avg 42 residents/day
- Ownership type
- Non profit - Other
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Newport Bickford Inc
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Disclosed owners (5 on record)
- Kyle Moseley
Corporate Director · 49% · since 2022
- Louis Galli
Operational/managerial Control · 51% · since 2022
- Elaine Madden
Operational/managerial Control · since 2021
- George m Donahue
Operational/managerial Control · since 2021
- Newport Bickford Inc
Operational/managerial Control · 100% · since 1996
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners, as of May 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 100)
- D0684·Mar 25, 2026Complaint
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D0658·Mar 25, 2026Complaint
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
- D0842·Mar 9, 2026Complaint
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- F0868·Mar 3, 2026Complaint
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
- D0842·Mar 3, 2026Complaint
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- F0841·Mar 3, 2026Complaint
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
- D0689·Mar 3, 2026Complaint
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D0684·Mar 3, 2026Complaint
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal penalties
By year
- 20261 fine · $58K
- 20251 fine · $56K
- 20241 fine · $8,991 · 1 payment denial
Most recent events
- Jan 13, 2026Fine · $58K
- Mar 14, 2025Fine · $56K
- Dec 11, 2024Fine · $8,991
- Apr 29, 2024Payment denial · 71 days · starting Jul 29, 2024
Largest single fine on record: $58K.
Fire-safety citations
20 Life-Safety-Code citations on file. Most recent: Jan 13, 2026. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Bickford Health Care Centerinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.