Palolo Chinese Home
2459 10Th Avenue, Honolulu, HI, 96816
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation
- Certified beds
- 113 · avg 98 residents/day
- Total nursing staff turnover
- 47.7% — higher than most Hawaii nursing homesHawaii avg: 37.5% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 51.2% — higher than most Hawaii nursing homesHawaii avg: 34.2% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Hawaii averageHawaii avg: 0.3 · National avg: 0.5 · per CMS Care Compare
Medicare certification
- CMS Certification Number
- 125059
- Certified beds
- 113 beds · avg 98 residents/day
- Ownership type
- For profit - Corporation
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Palolo Chinese Home
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Disclosed owners (24 on record)
- Sandra Souza
Corporate Director · 6% · since 2021
- Stacey Wong
Corporate Director · 6% · since 2021
- Elvira lo
Corporate Director · 6% · since 2020
- Rena Hwang
Corporate Director · 6% · since 2020
- Benjamin Woo
Corporate Director · 6% · since 2019
- Gary Simon
Corporate Director · 6% · since 2019
+ 18 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners, as of May 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 44)
- D0842·Sep 5, 2025Complaint
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- G0684·Sep 5, 2025Complaint
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D0610·May 23, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
- D0609·May 23, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- E0607·May 23, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- E0585·May 23, 2025Complaint
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- D0583·May 23, 2025Complaint
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
- D0726·May 1, 2025Complaint
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Fire-safety citations
8 Life-Safety-Code citations on file. Most recent: Mar 7, 2024. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Palolo Chinese Homeinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.