Village Health Care At The Glen
403 E. Flournoy Lucas, Shreveport, LA, 71115
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Abuse Flag
CMS has flagged this facility for a substantiated finding of resident abuse, neglect, or exploitation in its current or recent inspection cycle. Ask the facility for the specific citation and corrective-action plan during your visit, and consider contacting your state's long-term care ombudsman for context.
Source: CMS Care Compare.
CMS Star Ratings
Facility & Staffing
- Ownership
- Non profit - Corporation
- Certified beds
- 126 · avg 99 residents/day
- Total nursing staff turnover
- 47.7% — near the Louisiana averageLouisiana avg: 47.0% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 28.6% — lower than most Louisiana nursing homesLouisiana avg: 40.4% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Louisiana averageLouisiana avg: 0.5 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 1 fine · $12,735 total
Medicare certification
- CMS Certification Number
- 195533
- Certified beds
- 126 beds · avg 99 residents/day
- Ownership type
- Non profit - Corporation
- Continuing-care community
- Yes
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- The Glen Retirement System
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Parent entity
The Glen Retirement System
Disclosed owners (16 on record)
- Barbara Rice
Corporate Director · since 2024
- Cynthia Williams
Corporate Director · since 2024
- Michael Bolton
Corporate Director · since 2024
- Noreen Dockendorf
Corporate Director · since 2024
- Dee Burns
Corporate Officer · since 2024
- Joann Williams
Corporate Director · since 2023
+ 10 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners, as of May 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 23)
- D0689·Mar 16, 2026Complaint
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D0656·Mar 16, 2026Complaint
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- G0600·Mar 16, 2026Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- E0908·May 15, 2025
Environmental Deficiencies
Keep all essential equipment working safely.
- E0761·May 15, 2025
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- E0695·May 15, 2025
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
- E0686·May 15, 2025
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- E0656·May 15, 2025
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal penalties
By year
- 20261 fine · $13K
Most recent events
- Mar 16, 2026Fine · $13K
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Village Health Care At The Gleninto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.