Willow Brooke Ct Skilled Care Ctr At Heron Point
501 Campus Avenue, Chestertown, MD, 21620
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Non profit - Corporation · Chain: Acts Retirement-Life Communities
- Certified beds
- 38 · avg 2 residents/day
Enforcement & Citations
- Fines (past 3 years)
- 1 fine · $15,440 total
Medicare certification
- CMS Certification Number
- 215235
- Certified beds
- 38 beds · avg 2 residents/day
- Ownership type
- Non profit - Corporation
- Continuing-care community
- Yes
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Acts Communities Of Maryland, Inc.
- Chain affiliation
- Acts Retirement-life Communities
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Acts Retirement-life Communities chain — 27 facilities across 9 states. Chain-wide average overall rating 4.7 / 5.
Parent entity
Acts Retirement Services, Inc
Disclosed owners (27 on record)
- U.s. Bank
Adp of The Snf · since 2025
- Acts Management Services, Inc.
Adp of The Snf · since 2025
- Acts Retirement-life Communities Management, Llc
Adp of The Snf · since 2025
- Baker Tilly Advisory Group, lp
Adp of The Snf · since 2025
- Anne Neary
Corporate Director · since 2025
- Ellen Paquette
Corporate Director · since 2025
+ 21 additional owners on the federal record.
Recent change of ownership
December 2022 (3 years ago) · acquired from Heron Point of Chestertown
Transaction type: Change of Ownership
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures + Change of Ownership, as of May 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 26)
- F0812·Dec 11, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D0740·Feb 23, 2024Complaint
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
- J0689·Feb 23, 2024Complaint
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D0656·Feb 23, 2024Complaint
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- E0610·Feb 23, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
- E0609·Feb 23, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D0761·Feb 23, 2024
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D0759·Feb 23, 2024
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal penalties
By year
- 20241 fine · $15K
Most recent events
- Feb 23, 2024Fine · $15K
Fire-safety citations
14 Life-Safety-Code citations on file. Most recent: Dec 11, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Willow Brooke Ct Skilled Care Ctr At Heron Pointinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.