Highlands, The
335 Nichols Road, Fitchburg, MA, 01420
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Limited Liability company · Chain: Life Care Centers Of America
- Certified beds
- 168 · avg 156 residents/day
- Total nursing staff turnover
- 24.1% — lower than most Massachusetts nursing homesMassachusetts avg: 39.2% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 26.3% — lower than most Massachusetts nursing homesMassachusetts avg: 43.7% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Massachusetts averageMassachusetts avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Medicare certification
- CMS Certification Number
- 225315
- Certified beds
- 168 beds · avg 156 residents/day
- Ownership type
- For profit - Limited Liability company
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Highlands Medical Investors Llc
- Chain affiliation
- Life Care Centers Of America
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Life Care Centers of America chain — 194 facilities across 26 states. Chain-wide average overall rating 3.5 / 5.
Disclosed owners (5 on record)
- Carlos-andres Bonilla
W-2 Managing Employee · since 2018
- Life Care Centers of America, Inc.
Operational/managerial Control · since 2005
- Cindy s Cross
Corporate Officer · since 2004
- Forrest l Preston
5% or Greater Direct Ownership Interest · 99% · since 2004
- Joan e Thurmond
Corporate Officer · since 2004
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of May 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 17)
- E0880·Nov 25, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- D0842·Nov 25, 2025
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- E0804·Nov 25, 2025
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
- D0773·Nov 25, 2025
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
- D0690·Nov 25, 2025
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- D0676·Nov 25, 2025
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
- D0656·Nov 25, 2025
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D0883·Jul 23, 2024
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Fire-safety citations
11 Life-Safety-Code citations on file. Most recent: Nov 25, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Highlands, Theinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.