Penacook Place, Inc
150 Water Street, Haverhill, MA, 01830
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Non profit - Church related · Chain: Covenant Health
- Certified beds
- 160 · avg 106 residents/day
- Total nursing staff turnover
- 39.2% — near the Massachusetts averageMassachusetts avg: 39.2% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 33.3% — lower than most Massachusetts nursing homesMassachusetts avg: 43.7% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Massachusetts averageMassachusetts avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 4 fines · $33,677 total
Medicare certification
- CMS Certification Number
- 225376
- Certified beds
- 160 beds · avg 106 residents/day
- Ownership type
- Non profit - Church related
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Penacook Place, Inc.
- Chain affiliation
- Covenant Health
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Covenant Health chain — 11 facilities across 5 states. Chain-wide average overall rating 3.2 / 5.
Disclosed owners (9 on record)
- Michael Bell
Corporate Director · 100% · since 2020
- John Delaney
Corporate Officer · since 2020
- Judithann Riopelle
Corporate Officer · since 2020
- Gregory Shaw
Corporate Officer · since 2019
- Nicole l Castillo
W-2 Managing Employee · since 2018
- Caitlin Masys
Corporate Officer · since 2017
+ 3 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of May 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 30)
- D0609·Jan 20, 2026Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D0607·Jan 20, 2026Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- G0760·Apr 29, 2025Complaint
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
- D0698·May 8, 2024
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
- D0695·May 8, 2024
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
- D0684·May 8, 2024
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D0677·May 8, 2024
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D0656·May 8, 2024
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal penalties
By year
- 20251 fine · $11K
- 20233 fines · $23K
Most recent events
- Apr 29, 2025Fine · $11K
- Aug 14, 2023Fine · $4,587
- Aug 7, 2023Fine · $4,587
- Jul 17, 2023Fine · $14K
Largest single fine on record: $14K.
Fire-safety citations
25 Life-Safety-Code citations on file. Most recent: Jun 4, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Penacook Place, Incinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.