Mission Care At Holyoke
35 Holy Family Road, Holyoke, MA, 01040
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Abuse Flag
CMS has flagged this facility for a substantiated finding of resident abuse, neglect, or exploitation in its current or recent inspection cycle. Ask the facility for the specific citation and corrective-action plan during your visit, and consider contacting your state's long-term care ombudsman for context.
Source: CMS Care Compare.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Limited Liability company · Chain: Icare Health Network
- Certified beds
- 125 · avg 114 residents/day
- Total nursing staff turnover
- 43.6% — near the Massachusetts averageMassachusetts avg: 39.2% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 33.3% — lower than most Massachusetts nursing homesMassachusetts avg: 43.7% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Massachusetts averageMassachusetts avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 2 fines · $32,920 total
Medicare certification
- CMS Certification Number
- 225480
- Certified beds
- 125 beds · avg 114 residents/day
- Ownership type
- For profit - Limited Liability company
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Holyoke Care Center Llc
- Chain affiliation
- Icare Health Network
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Icare Health Network chain — 12 facilities across 3 states. Chain-wide average overall rating 3.2 / 5.
Disclosed owners (9 on record)
- Active Investments Llc
5% or Greater Indirect Ownership Interest · 5% · since 2021
- Christopher s Wright
5% or Greater Indirect Ownership Interest · 8% · since 2021
- Commonwealth Capital Investors Llc
5% or Greater Indirect Ownership Interest · 43% · since 2021
- Edin Thompson
W-2 Managing Employee · 100% · since 2021
- Jonathan Cohen
5% or Greater Indirect Ownership Interest · 43% · since 2021
- Joseph Sebbag
5% or Greater Indirect Ownership Interest · 43% · since 2021
+ 3 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of May 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 43)
- D0609·Dec 3, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D0580·Dec 3, 2025Complaint
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- D0609·Nov 25, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D0607·Nov 25, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- G0603·Nov 25, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
- D0880·Jun 10, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- E0812·Jun 10, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D0790·Jun 10, 2025
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Federal penalties
By year
- 20252 fines · $33K
Most recent events
- Nov 25, 2025Fine · $16K
- Apr 1, 2025Fine · $17K
Largest single fine on record: $17K.
Fire-safety citations
11 Life-Safety-Code citations on file. Most recent: Jun 10, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Mission Care At Holyokeinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.