Norwood Healthcare
460 Washington Street, Norwood, MA, 02062
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
Special Focus Candidate
CMS has identified this facility as a Special Focus Candidate — a track record of serious quality issues that places it one step away from full Special Focus Facility designation.
Source: CMS Care Compare.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Limited Liability company · Chain: Next Step Healthcare
- Certified beds
- 170 · avg 114 residents/day
- Total nursing staff turnover
- 19.7% — lower than most Massachusetts nursing homesMassachusetts avg: 39.2% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 30% — lower than most Massachusetts nursing homesMassachusetts avg: 43.7% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 2 departed — near the Massachusetts averageMassachusetts avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 6 fines · $203,302 total
Medicare certification
- CMS Certification Number
- 225343
- Certified beds
- 170 beds · avg 114 residents/day
- Ownership type
- For profit - Limited Liability company
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- 460 Washington Street Operator Llc
- Chain affiliation
- Next Step Healthcare
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Next Step Healthcare chain — 14 facilities. Chain-wide average overall rating 2.0 / 5.
Parent entity
Next Step Healthcare Llc
Disclosed owners (5 on record)
- Next Step Healthcare Llc
Adp of The Snf · since 2025
- Elisabeth Woolfe
Operational/managerial Control · since 2025
- Savitha Gowda
Operational/managerial Control · since 2024
- Damian Dell'anno
Corporate Officer · 50% · since 2017
- William Stephan
Corporate Officer · 50% · since 2017
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of May 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 67)
- F0944·Feb 9, 2026
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
- E0881·Feb 9, 2026
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
- F0868·Feb 9, 2026
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
- F0867·Feb 9, 2026
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
- F0865·Feb 9, 2026
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
- D0812·Feb 9, 2026
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- B0805·Feb 9, 2026
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
- D0756·Feb 9, 2026
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Federal penalties
By year
- 20262 fines · $36K
- 20242 fines · $73K
- 20232 fines · $94K
Most recent events
- Feb 9, 2026Fine · $24K
- Feb 9, 2026Fine · $13K
- Oct 30, 2024Fine · $57K
- May 9, 2024Fine · $16K
- Oct 11, 2023Fine · $14K
- Jul 21, 2023Fine · $80K
Largest single fine on record: $80K.
Fire-safety citations
5 Life-Safety-Code citations on file. Most recent: Feb 9, 2026. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Norwood Healthcareinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.