Hermitage Healthcare (The)
383 Mill Street, Worcester, MA, 01602
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: Next Step Healthcare
- Certified beds
- 101 · avg 92 residents/day
- Total nursing staff turnover
- 21.4% — lower than most Massachusetts nursing homesMassachusetts avg: 39.2% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 16.7% — lower than most Massachusetts nursing homesMassachusetts avg: 43.7% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Massachusetts averageMassachusetts avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Medicare certification
- CMS Certification Number
- 225009
- Certified beds
- 101 beds · avg 92 residents/day
- Ownership type
- For profit - Corporation
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- 383 Mill Street Operator Llc
- Chain affiliation
- Next Step Healthcare
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Next Step Healthcare chain — 14 facilities. Chain-wide average overall rating 2.0 / 5.
Parent entity
Next Step Healthcare Llc
Disclosed owners (5 on record)
- Next Step Healthcare Llc
Adp of The Snf · since 2025
- Pankaj a Ksheersagar
Operational/managerial Control · since 2025
- Kimberly Ward
Operational/managerial Control · since 2022
- William Stephan
5% or Greater Indirect Ownership Interest · 50% · since 2017
- Damian Dell'anno
Corporate Officer · 50% · since 2017
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of May 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 33)
- D0942·Aug 20, 2025
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
- E0838·Aug 20, 2025
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
- E0835·Aug 20, 2025
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
- D0759·Aug 20, 2025
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
- D0726·Aug 20, 2025
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
- D0685·Aug 20, 2025
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
- D0677·Aug 20, 2025
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D0658·Aug 20, 2025
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Fire-safety citations
11 Life-Safety-Code citations on file. Most recent: Aug 20, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Hermitage Healthcare (the)into one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.