Brooke Haven Healthcare
1410 North Kentucky Avenue, West Plains, MO, 65775
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Non profit - Corporation
- Certified beds
- 120 · avg 63 residents/day
- Total nursing staff turnover
- 46.8% — lower than most Missouri nursing homesMissouri avg: 56.4% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 58.3% — higher than most Missouri nursing homesMissouri avg: 50.2% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Missouri averageMissouri avg: 0.7 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 1 fine · $10,033 total
Medicare certification
- CMS Certification Number
- 265400
- Certified beds
- 120 beds · avg 63 residents/day
- Ownership type
- Non profit - Corporation
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Willow Health Care Inc
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Disclosed owners (7 on record)
- Shirley Alter
Corporate Director · 100% · since 2019
- Sheila Clark
W-2 Managing Employee · since 2010
- Jackie Williamson
W-2 Managing Employee · since 2009
- Sherry Miller
Corporate Officer · since 2009
- Elquin Auala
Corporate Director · since 2004
- James Ogden
Corporate Director · since 2004
+ 1 additional owner on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners, as of May 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 30)
- D0880·Mar 3, 2026
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- D0759·Mar 3, 2026
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
- D0695·Mar 3, 2026
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
- D0686·Mar 3, 2026
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D0645·Mar 3, 2026
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
- D0569·Mar 3, 2026
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
- D0550·Mar 3, 2026
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D0881·Dec 6, 2024
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Federal penalties
By year
- 20241 fine · $10K
Most recent events
- Dec 6, 2024Fine · $10K
Fire-safety citations
9 Life-Safety-Code citations on file. Most recent: Mar 3, 2026. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Brooke Haven Healthcareinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.