Biltmore Haven Nursing And Rehabilitation
3864 Sweeten Creek Road, Arden, NC, 28704
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
Special Focus Candidate
CMS has identified this facility as a Special Focus Candidate — a track record of serious quality issues that places it one step away from full Special Focus Facility designation.
Source: CMS Care Compare.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Limited Liability company · Chain: Avardis Health
- Certified beds
- 100 · avg 75 residents/day
- Total nursing staff turnover
- 69.6% — higher than most North Carolina nursing homesNorth Carolina avg: 49.6% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 75% — higher than most North Carolina nursing homesNorth Carolina avg: 46.6% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 4 departed — near the North Carolina averageNorth Carolina avg: 0.7 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 1 fine · $162,364 total
- Payment denials
- 1 denial
Medicare certification
- CMS Certification Number
- 345477
- Certified beds
- 100 beds · avg 75 residents/day
- Ownership type
- For profit - Limited Liability company
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- 3864 Sweeten Creek Road Opco Llc
- Chain affiliation
- Avardis Health
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Avardis Health chain — 38 facilities across 4 states. Chain-wide average overall rating 2.0 / 5.
Parent entity
nu c ii Irrevocable Trust
Disclosed owners (20 on record)
- Arden Parentco LlcHolding
Direct Ownership Interest · 100% · since 2025
- Cse Arden lpREIT
5% or Greater Security Interest · 100% · since 2025
- Ncop Holdco LlcHolding
Indirect Ownership Interest · 100% · since 2025
- nu c ii Irrevocable TrustParentHolding
Indirect Ownership Interest · 50% · since 2025
- nu c Irrevocable TrustParentHolding
Indirect Ownership Interest · 50% · since 2025
- Scr Holdco LlcHolding
Indirect Ownership Interest · 100% · since 2025
+ 14 additional owners on the federal record.
Recent change of ownership
June 2025 (1 year ago) · acquired from The Oaks at Sweeten Creek
Transaction type: Change of Ownership
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures + Change of Ownership, as of May 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 48)
- D0842·May 1, 2025Complaint
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D0726·May 1, 2025Complaint
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
- D0677·May 1, 2025Complaint
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
- E0602·May 1, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
- B0584·May 1, 2025Complaint
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- D0880·May 1, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- F0851·May 1, 2025
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
- E0812·May 1, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal penalties
By year
- 20231 fine · $162K · 1 payment denial
Most recent events
- Dec 28, 2023Payment denial · 26 days · starting Feb 15, 2024
- Dec 28, 2023Fine · $162K
Fire-safety citations
12 Life-Safety-Code citations on file. Most recent: May 1, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Biltmore Haven Nursing And Rehabilitationinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.