Twin Lakes Community
3802 Wade Coble Drive, Burlington, NC, 27215
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Non profit - Corporation
- Certified beds
- 104 · avg 98 residents/day
- Total nursing staff turnover
- 39.3% — lower than most North Carolina nursing homesNorth Carolina avg: 49.6% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 27.8% — lower than most North Carolina nursing homesNorth Carolina avg: 46.6% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the North Carolina averageNorth Carolina avg: 0.7 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 1 fine · $6,152 total
Medicare certification
- CMS Certification Number
- 345235
- Certified beds
- 104 beds · avg 98 residents/day
- Ownership type
- Non profit - Corporation
- Continuing-care community
- Yes
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Lutheran Retirement Ministries Of Alamance County, North Carolina
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Disclosed owners (3 on record)
- Jonathan Brent Conklin
Corporate Officer · since 2017
- Pamela Fox
Corporate Officer · 100% · since 2013
- Lutheran Retirement Ministries of Alamance County, North Carolina
5% or Greater Direct Ownership Interest · 100% · since 1983
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners, as of May 2026.
Federal inspection record
Recent health-deficiency citations (most recent 7 of 7)
- E0638·Mar 19, 2026
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
- D0636·Mar 19, 2026
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
- C0577·Mar 19, 2026
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
- D0607·Mar 11, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- D0604·Mar 11, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
- E0603·Aug 7, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
- E0602·Aug 7, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal penalties
By year
- 20241 fine · $6,152
Most recent events
- Aug 7, 2024Fine · $6,152
Fire-safety citations
11 Life-Safety-Code citations on file. Most recent: Jan 9, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Twin Lakes Communityinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.