White Oak Manor - Charlotte
4009 Craig Avenue, Charlotte, NC, 28211
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: White Oak Management
- Certified beds
- 180 · avg 147 residents/day
- Total nursing staff turnover
- 44.2% — lower than most North Carolina nursing homesNorth Carolina avg: 49.6% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 26.7% — lower than most North Carolina nursing homesNorth Carolina avg: 46.6% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 1 departed — near the North Carolina averageNorth Carolina avg: 0.7 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 3 fines · $85,743 total
Medicare certification
- CMS Certification Number
- 345238
- Certified beds
- 180 beds · avg 147 residents/day
- Ownership type
- For profit - Corporation
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Legal Business Name Not Available
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Disclosed owners (11 on record)
- Dawn p Owens-watterson
Contracted Managing Employee · 5% · since 2024
- Hayden Keziah
W-2 Managing Employee · 25% · since 2024
- Beth c Cecil
5% or Greater Indirect Ownership Interest · 21% · since 2022
- Dorothy d Cecil
5% or Greater Indirect Ownership Interest · 21% · since 2022
- Douglas m Cecil
5% or Greater Indirect Ownership Interest · 19% · since 2022
- Jeni c Feeser
5% or Greater Indirect Ownership Interest · 21% · since 2022
+ 5 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners, as of May 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 21)
- D0677·Apr 13, 2026Complaint
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D0550·Apr 13, 2026Complaint
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D0880·Apr 13, 2026
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- E0812·Apr 13, 2026
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- J0689·Apr 13, 2026
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D0925·Nov 18, 2025Complaint
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
- D0684·Nov 18, 2025Complaint
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D0756·Oct 27, 2025Complaint
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Federal penalties
By year
- 20261 fine · $60K
- 20252 fines · $26K
Most recent events
- Apr 13, 2026Fine · $60K
- Oct 27, 2025Fine · $16K
- Oct 27, 2025Fine · $10K
Largest single fine on record: $60K.
Fire-safety citations
23 Life-Safety-Code citations on file. Most recent: Mar 27, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about White Oak Manor - Charlotteinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.