The Lakes
5701 West Britton Road, Oklahoma City, OK, 73132
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Individual · Chain: Phoenix Healthcare
- Certified beds
- 120 · avg 74 residents/day
- Total nursing staff turnover
- 57.7% — near the Oklahoma averageOklahoma avg: 56.0% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 14.3% — lower than most Oklahoma nursing homesOklahoma avg: 54.7% · National avg: 43.3% · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 2 fines · $19,073 total
- Payment denials
- 1 denial
Medicare certification
- CMS Certification Number
- 375396
- Certified beds
- 120 beds · avg 74 residents/day
- Ownership type
- For profit - Individual
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Phoenix Healthcare Llc
- Chain affiliation
- Phoenix Healthcare
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Phoenix Healthcare chain — 6 facilities. Chain-wide average overall rating 2.8 / 5.
Parent entity
Phoenix Healthcare Llc
Disclosed owners (27 on record)
- Terry c Hermance
Adp of The Snf · since 2025
- Forvis Mazars Llp
Adp of The Snf · since 2025
- Judy Jay
Adp of The Snf · since 2025
- Phoenix Healthcare Llc
Adp of The Snf · since 2025
- (unnamed Owner)
Adp of The Snf · since 2025
- (unnamed Owner)
Adp of The Snf · since 2024
+ 21 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of May 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 26)
- G0689·Dec 18, 2024Complaint
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D0600·Dec 18, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- E0883·Nov 21, 2024
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
- E0880·Nov 21, 2024
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- D0761·Nov 21, 2024
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- E0755·Nov 21, 2024
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D0695·Nov 21, 2024
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
- E0686·Nov 21, 2024
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal penalties
By year
- 20242 fines · $19K · 1 payment denial
Most recent events
- Nov 21, 2024Fine · $11K
- Oct 11, 2024Payment denial · 14 days · starting Nov 2, 2024
- Oct 11, 2024Fine · $8,021
Largest single fine on record: $11K.
Fire-safety citations
14 Life-Safety-Code citations on file. Most recent: Nov 21, 2024. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about The Lakesinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.