Highlands Health And Rehabilitation Center
3549 Norriswood, Memphis, TN, 38111
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: Champion Care
- Certified beds
- 180 · avg 152 residents/day
- Total nursing staff turnover
- 53.3% — near the Tennessee averageTennessee avg: 48.7% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 38.5% — near the Tennessee averageTennessee avg: 43.0% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Tennessee averageTennessee avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Medicare certification
- CMS Certification Number
- 445165
- Certified beds
- 180 beds · avg 152 residents/day
- Ownership type
- For profit - Corporation
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- The Bay At Highlands Health And Rehabilitation Center Llc
- Chain affiliation
- Champion Care
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Champion Care chain — 21 facilities across 3 states. Chain-wide average overall rating 2.2 / 5.
Disclosed owners (11 on record)
- Charlotte Jackson Paul
W-2 Managing Employee · 100% · since 2022
- Andrew i Garbacz
Other · since 2022
- Benjamin Landa
5% or Greater Indirect Ownership Interest · 10% · since 2022
- bl Capital Group Holdings LlcHolding
5% or Greater Indirect Ownership Interest · 10% · since 2022
- Champion Care Llc
Operational/managerial Control · since 2022
- Legacy Snf Opco Holdings LlcHolding
5% or Greater Indirect Ownership Interest · 13% · since 2022
+ 5 additional owners on the federal record.
Recent change of ownership
June 2022 (4 years ago) · acquired from The Highlands Memphis Health And Rehabilitation
Transaction type: Change of Ownership
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures + Change of Ownership, as of May 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 16)
- J0689·Feb 10, 2026Complaint
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D0880·Oct 14, 2025Complaint
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- D0880·Aug 11, 2022
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- E0760·Aug 11, 2022
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
- D0694·Aug 11, 2022
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
- E0689·Aug 11, 2022
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D0582·Aug 11, 2022
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
- D0578·Aug 11, 2022
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Fire-safety citations
19 Life-Safety-Code citations on file. Most recent: Aug 11, 2022. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Highlands Health And Rehabilitation Centerinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.