Heritage Hall Big Stone Gap
2045 Valley View Drive, Big Stone Gap, VA, 24219
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: Heritage Hall
- Certified beds
- 180 · avg 168 residents/day
- Total nursing staff turnover
- 26.7% — lower than most Virginia nursing homesVirginia avg: 48.3% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 0% — lower than most Virginia nursing homesVirginia avg: 48.9% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Virginia averageVirginia avg: 0.7 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 2 fines · $71,620 total
Medicare certification
- CMS Certification Number
- 495135
- Certified beds
- 180 beds · avg 168 residents/day
- Ownership type
- For profit - Corporation
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Big Stone Gap Life Care Llc
- Chain affiliation
- Heritage Hall
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Heritage Hall chain — 16 facilities. Chain-wide average overall rating 3.8 / 5.
Disclosed owners (7 on record)
- Donald r Quinn
Adp of The Snf · since 2025
- Norelle Giles
Adp of The Snf · since 2025
- Brad Dalton
Corporate Officer · since 2024
- Cassandra Gallant
Corporate Officer · since 2024
- Robert Dalton
Corporate Officer · since 2014
- Thomas East
Adp of The Snf · since 2014
+ 1 additional owner on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of May 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 41)
- D0880·Nov 19, 2024Complaint
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- G0760·Nov 19, 2024Complaint
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
- G0684·Nov 19, 2024Complaint
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- G0600·Nov 19, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- G0689·Aug 15, 2023Complaint
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D0698·Feb 1, 2023
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
- D0692·Feb 1, 2023
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
- D0684·Feb 1, 2023
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal penalties
By year
- 20241 fine · $41K
- 20231 fine · $31K
Most recent events
- Nov 19, 2024Fine · $41K
- Aug 15, 2023Fine · $31K
Largest single fine on record: $41K.
Fire-safety citations
12 Life-Safety-Code citations on file. Most recent: Feb 1, 2023. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Heritage Hall Big Stone Gapinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.