Heritage Hall-Rich Creek
120 Old Virginia Avenue, Rich Creek, VA, 24147
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Limited Liability company · Chain: Heritage Hall
- Certified beds
- 120 · avg 102 residents/day
- Total nursing staff turnover
- 37.4% — lower than most Virginia nursing homesVirginia avg: 48.3% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 33.3% — lower than most Virginia nursing homesVirginia avg: 48.9% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Virginia averageVirginia avg: 0.7 · National avg: 0.5 · per CMS Care Compare
Medicare certification
- CMS Certification Number
- 495371
- Certified beds
- 120 beds · avg 102 residents/day
- Ownership type
- For profit - Limited Liability company
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Rich Creek Life Care, Llc.
- Chain affiliation
- Heritage Hall
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Heritage Hall chain — 16 facilities. Chain-wide average overall rating 3.8 / 5.
Parent entity
American Healthcare Llc
Disclosed owners (7 on record)
- Mazen i Madhoun
Adp of The Snf · since 2025
- Sharon Lambert-mcdaniel
Operational/managerial Control · since 2025
- American Healthcare Llc
Adp of The Snf · since 2024
- Cassandra Gallant
Corporate Officer · since 2024
- Thomas East
Adp of The Snf · since 2014
- Robert Dalton
Corporate Officer · 75% · since 2013
+ 1 additional owner on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of May 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 20)
- E0725·Mar 14, 2024Complaint
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
- C0848·Mar 14, 2024
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
- C0847·Mar 14, 2024
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
- D0842·Mar 14, 2024
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D0810·Mar 14, 2024
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
- D0759·Mar 14, 2024
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
- D0756·Mar 14, 2024
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D0755·Mar 14, 2024
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Fire-safety citations
4 Life-Safety-Code citations on file. Most recent: Dec 9, 2021. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Heritage Hall-rich Creekinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.