Complete Care At Germantown
W173 N10915 Bernies Way, Germantown, WI, 53022
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Limited Liability company · Chain: Complete Care
- Certified beds
- 121 · avg 48 residents/day
- Total nursing staff turnover
- 58.3% — higher than most Wisconsin nursing homesWisconsin avg: 47.4% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 46.7% — higher than most Wisconsin nursing homesWisconsin avg: 39.8% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 2 departed — near the Wisconsin averageWisconsin avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Medicare certification
- CMS Certification Number
- 525653
- Certified beds
- 121 beds · avg 48 residents/day
- Ownership type
- For profit - Limited Liability company
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Virginia Highlands Care And Rehab Center Llc
- Chain affiliation
- Complete Care
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the Complete Care chain — 85 facilities across 8 states. Chain-wide average overall rating 3.2 / 5.
Disclosed owners (18 on record)
- Michael p Spitzer
Operational/managerial Control · since 2025
- Cassandra Hale
Operational/managerial Control · since 2024
- Sarfraz Sidhu
Operational/managerial Control · since 2023
- Renee l Bielinski
Operational/managerial Control · since 2022
- Daniel Sternbuch
Adp of The Snf · since 2022
- Des Capital LlcHolding
Adp of The Snf · since 2022
+ 12 additional owners on the federal record.
Recent change of ownership
June 2022 (4 years ago) · acquired from Virginia Highlands Health & Rehabilitation Center
Transaction type: Change of Ownership
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures + Change of Ownership, as of May 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 29)
- E0812·Mar 5, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D0645·Mar 5, 2025
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
- D0623·Mar 5, 2025
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
- D0551·Mar 5, 2025
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
- E0755·Jan 30, 2025Complaint
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D0610·Jul 17, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
- D0609·Jul 17, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D0610·May 8, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Fire-safety citations
19 Life-Safety-Code citations on file. Most recent: Mar 5, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Complete Care At Germantowninto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.