Willowcrest Health Services
3821 S Chicago Ave, South Milwaukee, WI, 53172
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Order the reportFederal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed June 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Limited Liability company · Chain: North Shore Healthcare
- Certified beds
- 100 · avg 77 residents/day
- Total nursing staff turnover
- 48.2% — near the Wisconsin averageWisconsin avg: 47.4% · National avg: 46.1% · per CMS Care Compare
- RN turnover
- 53.8% — higher than most Wisconsin nursing homesWisconsin avg: 39.8% · National avg: 43.3% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Wisconsin averageWisconsin avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 1 fine · $21,285 total
Medicare certification
- CMS Certification Number
- 525413
- Certified beds
- 100 beds · avg 77 residents/day
- Ownership type
- For profit - Limited Liability company
- Continuing-care community
- No
CMS Care Compare, processing date June 1, 2026
Ownership & operations
- Legal business name
- Nsh South Milwaukee Llc
- Chain affiliation
- North Shore Healthcare
CMS Care Compare, processing date June 1, 2026
Federal ownership record
Chain affiliation
Part of the North Shore Healthcare chain — 59 facilities across 4 states. Chain-wide average overall rating 2.7 / 5.
Disclosed owners (5 on record)
- North Shore Healthcare Llc
Operational/managerial Control · 100% · since 2017
- Nshf Operations Llc
5% or Greater Direct Ownership Interest · 100% · since 2017
- David Mills
5% or Greater Indirect Ownership Interest · 20% · since 2017
- Jeffrey c Hoehn
5% or Greater Indirect Ownership Interest · 40% · since 2017
- Troy t Baumann
5% or Greater Indirect Ownership Interest · 40% · since 2017
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of May 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 36)
- F0880·Jun 5, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- F0851·Jun 5, 2025
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
- D0760·Jun 5, 2025
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
- D0757·Jun 5, 2025
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
- D0755·Jun 5, 2025
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D0699·Jun 5, 2025
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
- D0695·Jun 5, 2025
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
- D0693·Jun 5, 2025
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Federal penalties
By year
- 20241 fine · $21K
Most recent events
- Mar 29, 2024Fine · $21K
Fire-safety citations
29 Life-Safety-Code citations on file. Most recent: Jun 5, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Jun 1, 2026.
Facility background report
The entire federal paper trail on this facility, in one report.
We compile everything the government publishes about Willowcrest Health Servicesinto one plain-English report: full inspection history with severity grades, every fine, staffing versus state averages, who really owns the facility, and how the owner's other facilities perform. Every fact cites its federal source.
Order the full background report — $249Where this information comes from
- Certification, capacity, ownership, star ratings, staffing, fines, deficiencies: CMS Care Compare, processing date June 1, 2026.
Data comes unaltered from the federal files. See every source we publish from.