Windflower Health Center
5500 SW 9TH AVE, Amarillo, TX, 79106
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Non profit - Corporation · Chain: Lifespace Communities
- Certified beds
- 120 · avg 72 residents/day
- Total nursing staff turnover
- 54.1% — near the Texas averageTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 76.5% — higher than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 2 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 2 fines · $4,922 total
State licensing & capacity
- License number
- 149040
- Service type
- Medicare/medicaid
- Licensed capacity
- 120 beds
- Memory-care capacity
- 30 beds · state-certified
- Bed type breakdown
- 75 Medicare-only · 45 Medicaid/Medicare
- Current license effective
- February 28, 2024
- Current license expires
- February 28, 2027
- Initial license date
- October 25, 1983
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Hemphill County Hospital District (Nonprofit Organization)
- Operator / manager
- Er Opco Craig, Llc
- Administrator
- Andrea Johnson
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Lifespace Communities chain — 16 facilities across 7 states. Chain-wide average overall rating 4.0 / 5.
Disclosed owners (11 on record)
- Craig Amarillo Llc
Adp of The Snf · since 2025
- Jennifer Mcquery
Adp of The Snf · since 2025
- Jesse Jantzen
Adp of The Snf · since 2025
- Lifespace Communities Inc
Adp of The Snf · since 2025
- Ron k Rankin
Adp of The Snf · since 2025
- Joseph t Gorman
Operational/managerial Control · since 2025
+ 5 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 28)
- E0880·Apr 11, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- F0812·Apr 11, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E0761·Apr 11, 2025
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- E0755·Apr 11, 2025
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D0700·Apr 11, 2025
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail…
- D0695·Apr 11, 2025
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
- D0656·Apr 11, 2025
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D0644·Apr 11, 2025
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Federal penalties
By year
- 20232 fines · $4,922
Most recent events
- Aug 7, 2023Fine · $1,748
- Jul 17, 2023Fine · $3,174
Largest single fine on record: $3,174.
Fire-safety citations
1 Life-Safety-Code citation on file. Most recent: Feb 29, 2024. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Windflower Health Center is a 120-bed nonprofit nursing home in Amarillo, Potter County, holding a 3-star overall CMS rating across health inspection, staffing, and quality measures. It includes a state-certified memory care unit with 30 beds, certified through February 2027. Two administrators have turned over in the past year. At 60% occupancy — 72 residents in 120 licensed beds — the facility is running well below capacity.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here at 3 stars. Each resident receives about 228 minutes of nursing care per day — 13 minutes less than the daily total at a 4-star-staffing facility in Texas. Staff hours per resident here actually exceed what a typical resident mix would require, meaning the raw minutes slightly overstate the effective coverage relative to how much care residents need.
RN turnover is the sharper staffing concern. About 8 in 10 registered nurses left in the past year — well above typical for Texas nursing homes. A long-stay resident can expect to cycle through a significant number of primary RN caregivers over the course of a year.
Two administrators have left in the past year. That level of leadership turnover affects continuity in staffing decisions, care protocols, and staff morale — changes that residents and families experience directly.
CMS rates short-stay quality measures at 2 stars and long-stay quality measures at 4 stars. The gap means residents recovering from a hospital stay or surgery — typically shorter stays — have fared less well on tracked outcomes than residents living here long-term.
The facility has had 2 CMS fines totaling $4,922 since the current data period. Texas's median fine total across fined facilities runs closer to $20,699, so this amount sits well below the state midpoint.
At 60% occupancy — 72 residents in 120 licensed beds — the facility is running notably below capacity. No other signals in the record indicate a specific cause.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Administrator turnover and current leadership
Two administrators left in the past year — ask who is currently in the role, how long they have been here, and what continuity of leadership looks like going forward.
RN staffing and retention plans
About 8 in 10 registered nurses turned over in the past year; ask what specific steps are underway to recruit and retain RN staff.
Short-stay outcomes and care process
CMS rates short-stay quality measures at 2 stars — ask which specific measures drove that score and how care plans for post-hospital residents are reviewed.
Memory care unit admissions and staffing
The state-certified memory care unit holds 30 beds; ask the current census there and how memory care staffing is maintained separately from the general unit.
Occupancy and what drives it
The facility is running at about 60% of its 120 licensed beds — ask what accounts for the lower census and whether it affects staffing levels or available services.
Management company role in daily operations
The licensed owner is Hemphill County Hospital District, but day-to-day management runs through Er Opco Craig, LLC — ask which entity sets staffing budgets and handles resident concerns.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.