The Arbour At Westminster Manor
4200 JACKSON AVE, Austin, TX, 78731
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Non profit - Corporation
- Certified beds
- 90 · avg 80 residents/day
- Total nursing staff turnover
- 41.2% — lower than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 46.7% — near the Texas averageTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 1 fine · $29,085 total
State licensing & capacity
- License number
- 145499
- Service type
- Medicare Only
- Licensed capacity
- 90 beds
- Bed type breakdown
- 90 Medicare-only
- Current license effective
- August 18, 2025
- Current license expires
- August 18, 2028
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Westminster Manor (Nonprofit Organization)
- Operator / manager
- Life Care Services Llc
- Administrator
- Charles Borst
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Disclosed owners (23 on record)
- Charles m. Mcewan
Corporate Director · since 2026
- Cue e. Boykin
Corporate Director · since 2026
- Julie a. Cripe
Corporate Director · since 2026
- Lynn r. Sherman
Corporate Director · since 2026
- Life Care Services Llc
Adp of The Snf · since 2025
- Cassie o Haley
Adp of The Snf · since 2025
+ 17 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners, as of April 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 8)
- E0812·Dec 3, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D0641·Dec 3, 2025
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
- J0600·Sep 25, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D0656·Sep 25, 2024
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D0558·Sep 25, 2024
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
- E0880·Jul 21, 2023
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- D0641·Jul 21, 2023
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
- D0636·Jul 21, 2023
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Federal penalties
By year
- 20241 fine · $29K
Most recent events
- Sep 25, 2024Fine · $29K
Fire-safety citations
6 Life-Safety-Code citations on file. Most recent: Dec 3, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
The Arbour at Westminster Manor is a 90-bed nonprofit nursing home in Austin (Travis County), managed by Life Care Services and licensed through August 2028. CMS rates it 5 stars overall, with 4-star ratings on health inspections and staffing and a 5-star quality-of-care rating. All 90 beds are Medicare-certified; the facility does not accept Medicaid. One CMS fine of $29,085 is on record.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here 4 stars — roughly the top 9% of Texas nursing homes on staffing. Each resident receives about 298 minutes of nursing care per day, compared to the 241-minute threshold for a 4-star-staffing facility in Texas. The staff hours per resident also exceed what a typical resident mix at this facility would require, meaning the nursing time is not being stretched thin by unusually dependent residents.
About 4 in 10 nursing staff left in the past year — below Texas's 25th-percentile cutoff, meaning turnover here is better than roughly three-quarters of nursing homes in the state. A long-stay resident is less likely to cycle through multiple primary caregivers than at most Texas facilities.
CMS recorded one fine totaling $29,085. The Texas median for facilities that receive any fine at all is roughly $20,699, and about 30% of Texas nursing homes have no fines on record. This fine is above the state median fine amount.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Medicare-only admissions policy
All 90 beds are Medicare-certified and none are Medicaid-certified — ask what happens to a resident whose Medicare benefit runs out and who cannot pay privately.
The $29,085 fine
CMS recorded one fine of $29,085 in the current inspection cycle — ask what the citation was for and what process changes followed.
RN coverage on nights and weekends
Reported RN hours average 35 minutes per resident per day — ask how registered nurse coverage is scheduled overnight and on weekends specifically.
Resident Council structure and access
The facility has a Resident Council but no Family Council — ask how families raise concerns and how often they receive updates outside of care-plan meetings.
Life Care Services management role
The facility is licensed under Westminster Manor but operated by Life Care Services — ask which entity sets staffing levels, hiring standards, and care protocols day to day.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.