The Center At Parmer
13800 N FM 620 RD SB, Austin, TX, 78717
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Limited Liability company · Chain: Veritas Management Group
- Certified beds
- 80 · avg 73 residents/day
- Total nursing staff turnover
- 48.8% — near the Texas averageTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 50% — near the Texas averageTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
State licensing & capacity
- License number
- 307759
- Service type
- Medicare/medicaid
- Licensed capacity
- 80 beds
- Bed type breakdown
- 74 Medicare-only · 6 Medicaid/Medicare
- Current license effective
- March 23, 2023
- Current license expires
- March 23, 2026
- Initial license date
- March 23, 2020
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Center At Parmer, Llc (Limited Liability Company (LLC))
- Operator / manager
- Veritas Management Group, Llc
- Administrator
- Hoshem Massoodi
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Veritas Management Group chain — 15 facilities across 5 states. Chain-wide average overall rating 4.3 / 5.
Disclosed owners (3 on record)
- Julie l Kelly
Operational/managerial Control · since 2019
- Kenneth Bunch
Corporate Officer · 4% · since 2019
- Veritas Management Group Llc
Operational/managerial Control · 100% · since 2017
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 18)
- D0842·Nov 24, 2025Complaint
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D0684·Nov 24, 2025Complaint
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D0610·Jul 15, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
- D0609·Jul 15, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D0628·Jun 23, 2025Complaint
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
- D0880·Oct 31, 2024
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- D0695·Oct 31, 2024
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
- D0679·Oct 31, 2024
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Fire-safety citations
3 Life-Safety-Code citations on file. Most recent: Sep 1, 2023. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
The Center at Parmer is an 80-bed nursing home in Austin (Williamson County), managed by Veritas Management Group, licensed through March 2026, and certified for Medicare and Medicaid. CMS rates it 5 stars overall, with a 5-star quality-of-care rating and a 4-star health-inspection rating. The staffing rating comes in at 3 stars. The facility is running at about 91% of licensed capacity, with 73 residents on a typical day.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here at 3 stars — a level shared by roughly 19% of Texas nursing homes. Each resident receives about 270 minutes of nursing care per day. That exceeds the 241-minute threshold for a 4-star staffing rating in Texas, but CMS's case-mix adjustment pulls the effective rating down to 3 stars, which means residents here need more hands-on care than at a typical facility — more dependent or medically complex on average — so the same hours stretch thinner than the raw minutes suggest. RN coverage runs about 39 minutes per resident per day, just above the 37-minute 4-star floor in Texas.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Staffing levels on nights and weekends
Weekend nursing hours average 4.1 hours per resident per day — ask how staffing is distributed across overnight and weekend shifts specifically.
How resident concerns are raised
The facility has a Resident Council but no Family Council — ask how families communicate ongoing concerns to administration outside of scheduled care conferences.
Current waitlist and bed availability
With 73 residents in 80 beds, the facility is near capacity — ask whether there is currently a waitlist and what the typical wait time has been.
Veritas Management Group's role day-to-day
Veritas manages this location but CMS lists no chain-wide average rating — ask what operational decisions are made locally versus at the management-company level.
Care plans for complex medical needs
CMS adjusts this facility's staffing rating downward because of resident complexity — ask how care plans are reviewed and updated as a resident's needs change.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.