New Hope Manor
1623 W NEW HOPE DR, Cedar Park, TX, 78613
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: Caring Healthcare Group
- Certified beds
- 114 · avg 91 residents/day
- Total nursing staff turnover
- 41.8% — lower than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 25% — lower than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 2 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 2 fines · $21,648 total
State licensing & capacity
- License number
- 147662
- Service type
- Medicare/medicaid
- Licensed capacity
- 228 beds
- Bed type breakdown
- 114 licensed-only · 114 Medicaid/Medicare
- Current license effective
- April 1, 2026
- Current license expires
- April 1, 2029
- Initial license date
- January 29, 1988
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Coryell County Memorial Hospital Authority (HOSPITAL DISTRICT/AUTHORITY)
- Operator / manager
- Chp New Hope Opco, Llc
- Administrator
- Susan M Hickey
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Caring Healthcare Group chain — 14 facilities. Chain-wide average overall rating 3.2 / 5.
Disclosed owners (4 on record)
- Coryell County Memorial Hospital Authority
Operational/managerial Control · since 2017
- David Byrom
Corporate Director · since 2017
- Menachem Mendy Shapiro
Operational/managerial Control · since 2017
- New Hope Snf Llc
Operational/managerial Control · since 2017
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 22)
- D0761·Dec 10, 2025Complaint
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D0644·Aug 13, 2025Complaint
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- D0880·Jan 29, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- E0812·Jan 29, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E0761·Jan 29, 2025
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D0760·Jan 29, 2025
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
- E0695·Jan 29, 2025
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
- D0693·Jan 29, 2025
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Federal penalties
By year
- 20242 fines · $22K
Most recent events
- Oct 14, 2024Fine · $8,021
- Jan 25, 2024Fine · $14K
Largest single fine on record: $14K.
Fire-safety citations
2 Life-Safety-Code citations on file. Most recent: Dec 14, 2023. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
New Hope Manor is a 228-bed nursing home in Cedar Park, Williamson County, operating under a hospital district authority with day-to-day management by Chp New Hope Opco, LLC. CMS rates it 4 stars overall, with a 5-star quality-of-care rating — its strongest score. Staffing comes in at 3 stars, and two administrators have turned over in the past year. Two CMS fines totaling $21,648 are on record.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here at 3 stars. Each resident receives about 188 minutes of nursing care per day — roughly 53 minutes less than at a 4-star-staffing facility in Texas. About 19% of Texas nursing homes share this staffing rating.
Nursing staff turnover is low: roughly 4 in 10 nursing staff left in the past year, below Texas's 25th-percentile cutoff, meaning turnover is better than about three-quarters of nursing homes in the state. RN turnover follows the same pattern, with about 2 in 10 RNs leaving in the past year — also in the low tier. A long-stay resident is less likely to cycle through multiple primary caregivers than at a typical Texas facility.
Two administrators have left in the past year. Leadership changes at that pace can disrupt daily operations and affect how consistently policies are carried out by frontline staff.
CMS recorded 2 fines totaling $21,648 — just above the Texas median of $20,699 for facilities that have any fines. About 30% of Texas nursing homes have zero fines on record.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Who is leading day-to-day operations
Two administrators have left in the past year — ask who is currently in the role, how long they have been there, and whether a permanent replacement is in place.
What the two fines were for
CMS recorded two fines totaling $21,648 — ask what deficiencies triggered them and what corrective steps were taken.
How staffing is covered on weekends
CMS data shows weekend nursing hours drop to about 152 minutes per resident per day compared to 188 on weekdays — ask how staffing levels are maintained Saturday and Sunday.
Relationship between the licensee and management company
The license is held by Coryell County Memorial Hospital Authority while Chp New Hope Opco, LLC manages operations — ask which entity makes care and staffing decisions and who to escalate concerns to.
Current bed availability and waitlist
With 91 residents occupying 114 certified beds, the facility is running at about 80% occupancy — ask whether a bed is available now or whether a waitlist applies.
How the Resident Council operates
A Resident Council exists but no Family Council — ask how family members are kept informed of concerns residents raise and how they can participate in that process.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.