Los Arcos Del Norte Care Center
11169 SEAN HAGGERTY DR, El Paso, TX, 79934-3385
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Government - Hospital district · Chain: Fundamental Healthcare
- Certified beds
- 124 · avg 82 residents/day
- Total nursing staff turnover
- 46.5% — near the Texas averageTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 58.3% — higher than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 1 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
State licensing & capacity
- License number
- 307265
- Service type
- Medicare/medicaid
- Licensed capacity
- 124 beds
- Bed type breakdown
- 15 Medicare-only · 109 Medicaid/Medicare
- Current license effective
- April 1, 2023
- Current license expires
- April 1, 2026
- Initial license date
- May 11, 2011
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Anson Hospital District (HOSPITAL DISTRICT/AUTHORITY)
- Operator / manager
- Haggerty Health Care, Llc
- Administrator
- Mark Matekovic
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Fundamental Healthcare chain — 69 facilities across 7 states. Chain-wide average overall rating 2.4 / 5.
Disclosed owners (7 on record)
- Jonathan Long
Operational/managerial Control · since 2025
- Jose Burgos
Adp of The Snf · since 2024
- Anson Hospital District
5% or Greater Direct Ownership Interest · 100% · since 2019
- Fundamental Administrative Services Llc
Adp of The Snf · since 2019
- Fundamental Clinical And Operational Services, Llc
Adp of The Snf · since 2019
- Kay Haynes
Corporate Officer · since 2019
+ 1 additional owner on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 73)
- D0842·Aug 22, 2025Complaint
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D0700·Aug 22, 2025Complaint
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail…
- D0585·Aug 22, 2025Complaint
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- D0561·Aug 22, 2025Complaint
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
- E0842·Jun 13, 2025Complaint
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- E0656·Jun 13, 2025Complaint
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D0607·Jun 13, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- E0949·Mar 14, 2025
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Fire-safety citations
9 Life-Safety-Code citations on file. Most recent: Mar 14, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Los Arcos Del Norte Care Center is a 124-bed Medicare/Medicaid nursing home in El Paso, licensed through April 2026 and managed by Haggerty Health Care under the Anson Hospital District. CMS rates it 2 stars overall, with 2-star ratings on both health inspections and staffing. Quality measure ratings are 4 stars. The facility is operating at about 66% of licensed beds — roughly 81 residents per day.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here at 2 stars. Each resident receives about 192 minutes of nursing care per day — roughly 49 minutes less than at a 4-star-staffing facility in Texas. Residents at this facility also tend to need more hands-on help than at a typical nursing home — more dependent or medically complex on average — which means those 192 minutes stretch thinner than the raw number suggests.
One administrator has left in the past year. That level of leadership turnover is above typical and can ripple into day-to-day consistency of care.
The facility is running at about 66% of its licensed 124 beds, with roughly 81 residents per day. That figure alone doesn't indicate a cause, but paired with 2-star inspection and staffing ratings, it is a pattern families may want to ask about directly.
Quality measures rate 4 stars — both long-stay and short-stay — on reported outcomes such as fall rates, pressure wounds, and pain management. That is notably higher than the overall 2-star rating driven by inspections and staffing.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
What drove the 2-star inspection rating
Ask what deficiencies were cited in the most recent health inspection and what corrective steps the facility has taken since.
Administrator change this past year
One administrator departed in the last 12 months — ask who is currently leading the building and how long they have been in the role.
Daily nursing coverage on weekends
CMS reports weekend staffing of about 179 minutes per resident per day — ask how nurse and aide schedules differ between weekdays and weekends.
Why occupancy is at 66 percent
The facility has roughly 43 unfilled beds; ask whether that reflects recent admissions trends, referral patterns, or something else.
How the Resident Council functions
A Resident Council meets here but there is no Family Council — ask how family members can formally raise concerns outside of individual care conferences.
Haggerty Health Care's management role
The facility is licensed under a hospital district but day-to-day operations are managed by Haggerty Health Care — ask which entity sets staffing levels and responds to inspection findings.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.