Victoria Gardens Of Frisco
10700 ROLATER DR., Frisco, TX, 75035
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: Priority Management
- Certified beds
- 118 · avg 77 residents/day
- Total nursing staff turnover
- 60.5% — higher than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 50% — near the Texas averageTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 2 fines · $23,546 total
State licensing & capacity
- License number
- 311878
- Service type
- Medicare/medicaid
- Licensed capacity
- 118 beds
- Bed type breakdown
- 26 Medicare-only · 92 Medicaid/Medicare
- Current license effective
- April 1, 2025
- Current license expires
- April 1, 2028
- Initial license date
- November 5, 1999
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Pmg Opco Frisco Llc (Limited Liability Company (LLC))
- Operator / manager
- Touchstone Strategies Harker Heights, Llc
- Administrator
- Michael Washington
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Priority Management chain — 38 facilities across 2 states. Chain-wide average overall rating 2.7 / 5.
Disclosed owners (20 on record)
- Bridgepointe Finanical Services, Llc
Adp of The Snf · since 2025
- Innovative Nurse Consulting, Llc
Adp of The Snf · since 2025
- Progressive Rehab Solutions, Llc
Adp of The Snf · since 2025
- Priority Management Group, Llc
Adp of The Snf · since 2025
- Bauder Family Investments, Llc
5% or Greater Direct Ownership Interest · 33% · since 2024
- Bobbie Miller
Corporate Officer · since 2024
+ 14 additional owners on the federal record.
Recent change of ownership
April 2024 (2 years ago) · acquired from Victoria Gardens of Frisco
Transaction type: Change of Ownership
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures + Change of Ownership, as of April 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 18)
- D0558·Jan 14, 2026Complaint
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
- E0761·Dec 8, 2025Complaint
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D0644·May 29, 2025Complaint
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- E0812·May 29, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- J0689·Feb 25, 2025Complaint
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- J0604·Oct 23, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
- D0805·Jun 13, 2024Complaint
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
- E0812·Apr 18, 2024Complaint
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal penalties
By year
- 20251 fine · $9,113
- 20241 fine · $14K
Most recent events
- Feb 25, 2025Fine · $9,113
- Oct 23, 2024Fine · $14K
Largest single fine on record: $14K.
Fire-safety citations
21 Life-Safety-Code citations on file. Most recent: May 29, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Victoria Gardens of Frisco is a 118-bed nursing home in Collin County accepting Medicare and Medicaid. CMS rates it 4 stars overall, with a 5-star quality-of-care rating and a 1-star staffing rating. Two fines totaling $23,546 have been assessed. The facility is operating at roughly 66% of licensed beds, with 77 residents on an average day.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here at 1 star — the bottom tier, shared by about 38% of Texas nursing homes. Each resident receives approximately 193 minutes of nursing care per day, about 48 minutes less than at a 4-star-staffing facility in Texas. Residents here also require more hands-on care than at a typical facility — they are sicker or less mobile on average — so those 193 minutes stretch thinner than the number alone suggests. Registered nurses account for only 24 of those minutes, against a 37-minute threshold at 4-star-staffing Texas facilities.
Despite the low staffing rating, CMS rates quality of care at 5 stars — the top tier — for both long-stay and short-stay residents. These measures track outcomes such as pressure injuries, falls, and rehospitalization rates.
The facility has received 2 CMS fines totaling $23,546. The state median for fines among Texas facilities that have any is $20,699; about 30% of Texas nursing homes have none.
With 77 residents on an average day against 118 licensed beds, the facility is at roughly 66% occupancy. No context in the record explains the low census.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Staffing levels on evenings and weekends
Weekend nursing hours average 2.88 minutes per resident per day — lower than the already low weekday figure — so ask specifically how many nurses and aides are scheduled on Saturdays and Sundays.
How quality scores stay high with low staffing
CMS rates quality of care 5 stars here while staffing rates 1 star; ask the administrator what specific practices maintain those outcomes with current staffing numbers.
Registered nurse coverage each day
Reported RN hours work out to about 24 minutes per resident per day; ask what hours an RN is physically present on the unit and who covers clinical decisions when none is on site.
Reason for the low occupancy
The facility is at about 66% of licensed capacity; ask whether the open beds reflect a recent admission pause, staffing limits, or another operational factor.
Details on the two CMS fines
Two fines totaling $23,546 were assessed; ask what deficiencies led to each citation and what corrective steps were taken.
Management company's role in daily operations
Touchstone Strategies serves as management company under licensee PMG Opco Frisco LLC; ask which entity sets staffing budgets and how disputes between the two are resolved.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.