West Oaks Nursing & Rehabilitation
3625 GREEN CREST DR, Houston, TX, 77082-4056
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: Touchstone Communities
- Certified beds
- 136 · avg 111 residents/day
- Total nursing staff turnover
- 28% — lower than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 28.6% — lower than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
State licensing & capacity
- License number
- 307383
- Service type
- Medicare/medicaid
- Licensed capacity
- 136 beds
- Bed type breakdown
- 2 Medicare-only · 134 Medicaid/Medicare
- Current license effective
- April 1, 2025
- Current license expires
- April 1, 2028
- Initial license date
- February 24, 1995
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- West Wharton County Hospital District (HOSPITAL DISTRICT/AUTHORITY)
- Operator / manager
- Touchstone Strategies West Oaks Llc
- Administrator
- Sondra Hare
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Touchstone Communities chain — 28 facilities. Chain-wide average overall rating 2.8 / 5.
Disclosed owners (23 on record)
- Touchstone Strategies - West Oaks Llc
Adp of The Snf · since 2025
- (unnamed Owner)
Adp of The Snf · since 2025
- Johnny Thompson
Corporate Officer · since 2023
- The Bryon And Rena Sehlke Living Trust
Adp of The Snf · since 2023
- International Bank of Commerce
5% or Greater Security Interest · 6% · since 2022
- Calandra Greene
Operational/managerial Control · since 2022
+ 17 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 11)
- E0803·Jan 16, 2025
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
- D0755·Jan 16, 2025
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D0695·Jan 16, 2025
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
- D0694·Jan 16, 2025
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
- D0689·Jan 16, 2025
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- E0656·Jan 16, 2025
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- E0558·Jan 16, 2025
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
- E0812·Nov 30, 2023
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Fire-safety citations
9 Life-Safety-Code citations on file. Most recent: Jan 16, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
West Oaks Nursing & Rehabilitation is a 136-bed Medicare/Medicaid nursing home in Houston's Harris County, licensed through 2028 and operating at about 82% of capacity. CMS rates it 4 stars overall, with a 4-star health inspection score and a 5-star long-stay quality rating — though short-stay quality rates just 1 star. Staffing comes in at 3 stars. Managed by Touchstone Communities under a hospital district license held since 1995.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here 3 stars — placing this facility in roughly the bottom fifth of Texas nursing homes on staffing. Each resident receives about 209 minutes of nursing care per day, approximately 32 minutes less than at a 4-star-staffing facility in Texas. Residents here need more hands-on care than at a typical facility — the resident population is sicker, or less mobile on average — so the same staffing hours stretch thinner than the raw minutes suggest.
Nursing staff turnover runs at about 3 in 10 per year — below Texas's 25th-percentile cutoff, meaning turnover is lower than roughly three-quarters of nursing homes in the state. RN turnover follows a similar pattern, also in the low tier. A resident here is less likely to rotate through multiple primary caregivers over the course of a year.
CMS rates long-stay quality outcomes 5 stars — the highest tier — while short-stay quality rates 1 star. These two scores measure different populations: long-stay covers residents who live here permanently or for extended periods; short-stay covers people admitted for rehabilitation after a hospital stay, typically for weeks rather than months. The gap between those two scores is 4 rating points.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Short-stay rehab outcomes
CMS rates short-stay quality 1 star — ask which specific measures drove that score and what the facility has changed in response.
Staffing on nights and weekends
Reported weekend nursing hours average about 180 minutes per resident per day — ask how many nurses and aides are assigned per floor on a Saturday night shift.
RN coverage during off-hours
Reported RN hours come to about 20 minutes per resident per day; ask whether a registered nurse is physically on-site around the clock or available on call.
Resident Council access
The facility has a Resident Council but no Family Council — ask how family members can formally raise concerns and who receives and responds to those concerns.
Management company's role
Day-to-day operations are managed by Touchstone Strategies West Oaks LLC while the license is held by West Wharton County Hospital District — ask which entity makes staffing and budget decisions.
Waitlist and admission timeline
With 111 of 136 beds occupied, the facility is not at full capacity — ask the current waitlist length for both long-term and short-term rehabilitation admissions.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.