Whispering Pines Lodge
2131 ALPINE ROAD, Longview, TX, 75601
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Abuse Flag
CMS has flagged this facility for a substantiated finding of resident abuse, neglect, or exploitation in its current or recent inspection cycle. Ask the facility for the specific citation and corrective-action plan during your visit, and consider contacting your state's long-term care ombudsman for context.
Source: CMS Care Compare.
Special Focus Candidate
CMS has identified this facility as a Special Focus Candidate — a track record of serious quality issues that places it one step away from full Special Focus Facility designation.
Source: CMS Care Compare.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: Creative Solutions In Healthcare
- Certified beds
- 116 · avg 65 residents/day
- Total nursing staff turnover
- 70.6% — higher than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 66.7% — higher than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 3 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 6 fines · $510,605 total
State licensing & capacity
- License number
- 307164
- Service type
- Medicare/medicaid
- Licensed capacity
- 116 beds
- Bed type breakdown
- 16 Medicare-only · 100 Medicaid/Medicare
- Current license effective
- January 1, 2025
- Current license expires
- January 1, 2028
- Initial license date
- June 23, 1998
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Longview Iii Enterprises, Llc (Limited Liability Company (LLC))
- Operator / manager
- Creative Solutions In Healthcare, Inc
- Administrator
- Jim Kale
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Creative Solutions in Healthcare chain — 149 facilities. Chain-wide average overall rating 2.7 / 5.
Disclosed owners (5 on record)
- Creative Solutions in Healthcare Inc
Operational/managerial Control · 100% · since 2019
- Gary r Blake
5% or Greater Indirect Ownership Interest · 50% · since 2019
- Honor x Enterprises, Llc
5% or Greater Direct Ownership Interest · 100% · since 2019
- Linda f Huggins
W-2 Managing Employee · since 2019
- Malisa a Blake
5% or Greater Indirect Ownership Interest · 50% · since 2019
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 51)
- E0880·Sep 13, 2025Complaint
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- K0725·Sep 13, 2025Complaint
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
- J0697·Sep 13, 2025Complaint
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
- J0693·Sep 13, 2025Complaint
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
- K0689·Sep 13, 2025Complaint
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D0610·Sep 13, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
- D0602·Sep 13, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
- K0600·Sep 13, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal penalties
By year
- 20255 fines · $328K
- 20241 fine · $182K
Most recent events
- Sep 13, 2025Fine · $259K
- Jul 16, 2025Fine · $25K
- Mar 10, 2025Fine · $18K
- Mar 10, 2025Fine · $18K
- Feb 27, 2025Fine · $9,479
- Oct 3, 2024Fine · $182K
Largest single fine on record: $259K.
Fire-safety citations
7 Life-Safety-Code citations on file. Most recent: Oct 3, 2024. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Whispering Pines Lodge is a 116-bed nursing home in Longview, Texas, certified for Medicare and Medicaid. CMS rates it 1 star overall, with 1-star ratings on both health inspections and staffing. CMS has flagged it as a Special Focus candidate and substantiated findings of resident abuse or neglect within the past 36 months. Six fines totaling $510,605 have been assessed. The facility is operating at roughly 56% of licensed beds.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here at 1 star — the bottom tier, shared by about 38% of Texas nursing homes. Each resident receives roughly 194 minutes of total nursing care per day, about 47 minutes less than at a 4-star-staffing facility in Texas. Of those 194 minutes, only 20 are covered by a registered nurse. Residents here need more hands-on care than at a typical facility — sicker or less mobile on average — so those staffing hours stretch thinner than the raw minutes suggest.
About 7 in 10 nursing staff left in the past year. Texas nursing homes at the 75th percentile of turnover sit at 60% — this facility's 70.6% rate runs well above that. A long-stay resident will likely cycle through two or three primary caregivers over the course of a year.
Three administrators have turned over in the past year. Residents experience leadership instability directly — through changes in care protocols, staffing decisions, and day-to-day management.
CMS has substantiated findings of resident abuse or neglect at this facility within the past 36 months. CMS has also flagged it as a Special Focus candidate — a step below formal Special Focus Facility designation, signaling a documented pattern of serious deficiencies. Special Focus candidates are monitored more closely than typical nursing homes.
Six CMS fines total $510,605. The median fine total among penalized Texas nursing homes is $20,699; this facility's fines are roughly 25 times that figure. About 30% of Texas nursing homes have received no fines at all.
The facility is operating at roughly 56% of its 116 licensed beds — 65 residents on average against 116 available. Low occupancy paired with the deficiency record above reflects the broader picture the numbers describe.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Response to abuse findings
CMS has substantiated abuse or neglect findings here in the past 36 months — ask what specific policy or staffing changes were made in response and when.
Special Focus candidate status
CMS has flagged this facility as a Special Focus candidate — ask what the current corrective action plan covers and what the timeline is for resolving it.
Three administrators in one year
Three administrators left in the past year — ask who is currently in the role, how long they have been here, and whether the position is considered permanent.
Staffing on nights and weekends
Reported weekend nursing hours average 2.74 minutes per resident per hour less than weekday figures — ask how many nurses and aides are on duty overnight and on Saturdays and Sundays.
Half a million dollars in fines
Six CMS fines totaling $510,605 have been assessed — ask which deficiencies triggered the largest penalties and whether those citations have been cleared.
Low occupancy and its effects
The facility is running at about 56% of licensed capacity — ask whether reduced census has led to any staffing cuts or service changes in the past 12 months.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.