Heartland House Inc

State licensing & capacity

License number

149471

Service type

Type A

Licensed capacity

16 beds

Current license effective

February 2, 2025

Current license expires

February 2, 2028

Initial license date

May 8, 2018

Texas HHSC licensing registry · as of April 16, 2026

Ownership & operations

Licensee

Heartland House Inc (FOR-PROFIT CORPORATION)

Administrator

Kristi A Townsen

Texas HHSC licensing registry · as of April 16, 2026

About this community

Heartland House Inc is a small Type A assisted-living facility in Lubbock, Texas, licensed for 16 residents. It is operated by a for-profit corporation under the same name, with Kristi A Townsen listed as administrator. The facility holds no memory-care certification. Its current Texas license is active, renewed in February 2025 and valid through February 2028.

Written from state licensing records · last updated April 19, 2026

Questions to ask when you tour

1. 1

   Services included at base rate

   Type A licensing covers residents who do not need overnight supervision — ask exactly which personal-care services are included and what triggers additional charges.

2. 2

   Current bed availability

   With only 16 licensed beds, ask how many are currently occupied and what the typical wait time has been over the past six months.

3. 3

   Staffing at night and on weekends

   Type A facilities are not required to have staff awake overnight — ask what staff coverage looks like after 10 p.m. and on weekends.

4. 4

   Plan if care needs increase

   Ask what happens if a resident's needs grow beyond what a Type A license permits, and whether the facility has a transfer relationship with a higher-care option nearby.

5. 5

   Administrator tenure and ownership history

   The licensee has operated since 2018 — ask how long Kristi Townsen has been in her current role and whether ownership has changed hands since opening.