Carillon Inc
1717 A NORFOLK AVE, Lubbock, TX, 79416
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Non profit - Corporation
- Certified beds
- 100 · avg 87 residents/day
- Total nursing staff turnover
- 58.7% — higher than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 62.5% — higher than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 2 fines · $58,719 total
State licensing & capacity
- License number
- 145619
- Service type
- Medicare Only
- Licensed capacity
- 100 beds
- Memory-care capacity
- 19 beds · state-certified
- Bed type breakdown
- 100 Medicare-only
- Current license effective
- November 30, 2025
- Current license expires
- November 30, 2028
- Initial license date
- December 17, 2003
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Carillon Inc (Nonprofit Organization)
- Operator / manager
- Life Care Services Llc
- Administrator
- Pamela Roddy
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Disclosed owners (14 on record)
- Life Care Services Llc
Adp of The Snf · since 2025
- Derek Skinner
Adp of The Snf · since 2025
- John w Culberson
Adp of The Snf · since 2025
- Trenton s Klein
Adp of The Snf · since 2025
- Kyle l Fulton
Corporate Director · since 2023
- David Wilkerson
Corporate Director · since 2023
+ 8 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners, as of April 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 18)
- D0880·Apr 25, 2025Complaint
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- D0812·Apr 25, 2025Complaint
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E0585·Apr 25, 2025Complaint
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- D0761·Feb 28, 2025Complaint
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D0755·Feb 28, 2025Complaint
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D0677·Oct 25, 2024Complaint
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D0656·Oct 25, 2024Complaint
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D0758·Mar 21, 2024
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is li…
Federal penalties
By year
- 20241 fine · $57K
- 20231 fine · $1,398
Most recent events
- Jan 27, 2024Fine · $57K
- May 30, 2023Fine · $1,398
Largest single fine on record: $57K.
Fire-safety citations
4 Life-Safety-Code citations on file. Most recent: Apr 25, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Carillon Inc is a 100-bed nonprofit nursing home in Lubbock, Texas, managed by Life Care Services LLC, with 19 state-certified memory-care beds (certification current through October 2026). CMS rates it 3 stars overall, with 4-star ratings on both staffing and quality measures. Two CMS fines totaling $58,719 are on record. All 100 beds are Medicare-certified; the facility is running at roughly 87% occupancy.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here at 4 stars — roughly the top 9% of Texas nursing homes on staffing. Each resident receives about 293 minutes of nursing care per day. Staff hours per resident exceed what a typical resident mix would require, meaning the 293 minutes stretch further than the same number would at a facility with heavier care needs.
Two CMS fines totaling $58,719 are on record. For context, about 30% of Texas nursing homes have no fines at all, and the state median among fined facilities is roughly $20,699 — so the total here is roughly three times the state median fine amount.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Staffing on nights and weekends
Weekend nursing hours average 4.4 minutes per resident per day below the weekday figure — ask how staffing levels change on evenings and weekends.
Details behind the two fines
Two CMS fines totaling $58,719 have been issued — ask what the citations were for and what changes followed each one.
Memory-care unit admission criteria
The 19-bed memory-care unit is state-certified through October 2026 — ask what level of cognitive decline qualifies for admission and how transitions are handled if needs change.
RN coverage during off-hours
Reported RN hours come to about 30 minutes per resident per day — ask whether a registered nurse is on-site around the clock or available on call.
Resident Council structure and access
The facility has a Resident Council but no Family Council — ask how family members can raise concerns and how often staff respond to council feedback.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.