The Plaza At Lubbock
4910 EMORY, Lubbock, TX, 79416
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: Stonegate Senior Living
- Certified beds
- 132 · avg 102 residents/day
- Total nursing staff turnover
- 54.5% — near the Texas averageTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 50% — near the Texas averageTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 3 fines · $38,594 total
- Payment denials
- 1 denial
- Infection control citations
- 1
State licensing & capacity
- License number
- 149623
- Service type
- Medicare/medicaid
- Licensed capacity
- 132 beds
- Bed type breakdown
- 132 Medicaid/Medicare
- Current license effective
- February 27, 2024
- Current license expires
- February 27, 2027
- Initial license date
- July 5, 2006
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Hansford County Hospital District (HOSPITAL DISTRICT/AUTHORITY)
- Operator / manager
- Pf Lubbock Snf Ops, Llc
- Administrator
- Katherine A Magness - Perez
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Stonegate Senior Living chain — 24 facilities across 2 states. Chain-wide average overall rating 2.4 / 5.
Disclosed owners (14 on record)
- pf Lubbock Snf Ops, Llc
Adp of The Snf · since 2025
- Stonegate Senior Living, lp
Adp of The Snf · since 2025
- Melissa r Cornett
Adp of The Snf · since 2024
- Martus Financial Services, Inc.
Adp of The Snf · since 2023
- Katherine Magness
Operational/managerial Control · since 2023
- Lifetime Wellness, Ltd.
Adp of The Snf · since 2021
+ 8 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 42)
- J0678·Jan 24, 2025Complaint
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
- D0760·Dec 4, 2024Complaint
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
- D0580·Dec 4, 2024Complaint
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- D0602·Oct 17, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
- G0600·Oct 17, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- E0880·Oct 11, 2024
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- E0812·Oct 11, 2024
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E0761·Oct 11, 2024
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal penalties
By year
- 20251 fine · $16K · 1 payment denial
- 20242 fines · $22K
Most recent events
- Jan 24, 2025Payment denial · 3 days · starting Feb 25, 2025
- Jan 24, 2025Fine · $16K
- Oct 11, 2024Fine · $8,824
- Sep 5, 2024Fine · $14K
Largest single fine on record: $16K.
Fire-safety citations
1 Life-Safety-Code citation on file. Most recent: Oct 11, 2024. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
The Plaza at Lubbock is a 132-bed nursing home in Lubbock County, TX, operating under a management agreement with Pf Lubbock Snf Ops, LLC and licensed through February 2027. CMS rates it 3 stars overall, with a 2-star health inspection rating and 2-star staffing rating — offset by a 5-star quality-measures rating. Three CMS fines totaling $38,594 have been assessed. All 132 beds are Medicare- and Medicaid-certified; the facility carried an average daily census of 102 residents.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here at 2 stars. Each resident receives about 188 minutes of nursing care per day — roughly 53 minutes less than at a 4-star-staffing facility in Texas. That gap is concentrated in registered nurse hours: residents receive about 14 RN minutes per day, compared to 37 minutes at a 4-star-staffing Texas facility. About 32% of Texas nursing homes share this 2-star staffing rating.
Three CMS fines totaling $38,594 have been issued. The Texas median for facilities that receive any fines is about $20,699, so this total runs nearly double that midpoint. About 30% of Texas nursing homes have received no fines at all.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Staffing levels on nights and weekends
Weekend nursing hours average 2.6 minutes per resident per day less than weekday hours — ask how many nurses and aides are on the floor Saturday and Sunday nights.
What the three fines covered
CMS issued three fines totaling $38,594; ask the administrator what deficiencies triggered each fine and what corrective steps were completed.
RN presence during a typical day
Reported registered nurse hours average about 14 minutes per resident daily — ask how many hours an RN is physically on-site each day and who covers clinical decisions overnight.
How the 5-star quality outcomes are tracked
CMS rates quality measures here at 5 stars; ask which specific measures drive that score and how the facility monitors them month to month.
Management company's role in daily operations
Day-to-day operations are run by Pf Lubbock Snf Ops, LLC under a hospital district license — ask which entity sets staffing budgets and handles complaint resolution.
Waitlist and bed availability
With 102 of 132 beds occupied on an average day, ask whether there is currently a waitlist and how long admission typically takes.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.