Whisperwood Nursing & Rehabilitation Center
5502 4TH STREET, Lubbock, TX, 79416
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Abuse Flag
CMS has flagged this facility for a substantiated finding of resident abuse, neglect, or exploitation in its current or recent inspection cycle. Ask the facility for the specific citation and corrective-action plan during your visit, and consider contacting your state's long-term care ombudsman for context.
Source: CMS Care Compare.
CMS Star Ratings
Facility & Staffing
- Ownership
- Government - Hospital district · Chain: Creative Solutions In Healthcare
- Certified beds
- 114 · avg 76 residents/day
- Total nursing staff turnover
- 68% — higher than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 62.5% — higher than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 2 fines · $19,361 total
State licensing & capacity
- License number
- 308549
- Service type
- Medicare/medicaid
- Licensed capacity
- 114 beds
- Bed type breakdown
- 22 Medicaid-only · 92 Medicaid/Medicare
- Current license effective
- April 1, 2025
- Current license expires
- April 1, 2028
- Initial license date
- September 5, 1972
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Liberty County Hospital District No 1 (HOSPITAL DISTRICT/AUTHORITY)
- Operator / manager
- Lubbock Ii Enterprises, Llc
- Administrator
- Keri Powell
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Creative Solutions in Healthcare chain — 149 facilities. Chain-wide average overall rating 2.7 / 5.
Disclosed owners (13 on record)
- Keri Powell
Adp of The Snf · since 2025
- Lubbock ii Enterprises Llc
Adp of The Snf · since 2025
- Michael g Mcpherson
Adp of The Snf · since 2025
- Zachary Willig
Corporate Director · since 2025
- Margaret Gardzina
Managing Control - Governing Body · since 2024
- Shannon Gardner
Managing Control - Governing Body · since 2022
+ 7 additional owners on the federal record.
Recent change of ownership
April 2022 (4 years ago) · acquired from Whisperwood Nursing & Rehabilitation Center
Transaction type: Change of Ownership
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures + Change of Ownership, as of April 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 32)
- J0610·Aug 15, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
- J0609·Aug 15, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- J0607·Aug 15, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- J0600·Aug 15, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D0580·Aug 15, 2025Complaint
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- J0692·Jul 3, 2025Complaint
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
- D0610·Mar 19, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
- D0609·Mar 19, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal penalties
By year
- 20251 fine · $10K
- 20241 fine · $9,000
Most recent events
- Aug 15, 2025Fine · $10K
- Dec 12, 2024Fine · $9,000
Largest single fine on record: $10K.
Fire-safety citations
8 Life-Safety-Code citations on file. Most recent: Nov 7, 2024. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Whisperwood Nursing & Rehabilitation Center is a 114-bed nursing and rehabilitation facility in Lubbock, Texas, licensed since 1972 and currently operating at about 67% of capacity. CMS rates it 1 star overall, with a 1-star health inspection rating and a substantiated finding of resident abuse or neglect within the past 36 months. Staffing rates 2 stars; quality measures rate 3 stars overall. The facility is managed by Lubbock II Enterprises, LLC under a government hospital district license.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here at 2 stars — a tier shared by about 32% of Texas nursing homes. Each resident receives roughly 200 minutes of nursing care per day, about 41 minutes less than at a 4-star-staffing facility in Texas. Of that, approximately 20 minutes comes from a registered nurse, compared to the 37 minutes typical at a 4-star-staffing Texas facility.
About 7 in 10 nursing staff left in the past year. Texas's 75th-percentile cutoff for turnover is 60% — this facility's 68% rate sits above that threshold. A long-stay resident will likely go through two or three primary caregivers over the course of a year.
CMS has substantiated findings of resident abuse or neglect here within the past 36 months. This is the basis for the abuse icon on the CMS record; it is separate from the general inspection rating.
The facility logged 2 CMS fines totaling $19,361. The state median fine total among Texas facilities that receive any fine is about $20,699, and roughly 30% of Texas nursing homes had no fines at all in this period.
The facility is operating at roughly 67% of its 114 licensed beds — about 76 residents on an average day. This occupancy level, paired with the other signals in this record, is part of the broader pattern visible here.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Abuse finding and current safeguards
CMS shows a substantiated abuse or neglect finding within the past 36 months — ask what happened, what changed, and how incidents are reported and investigated today.
Staffing on nights and weekends
Reported weekend nursing hours run about 178 minutes per resident per day, below the already-low weekday figure — ask how many nurses and aides are on the floor on a Saturday night.
Why 7 in 10 staff left last year
Total nursing turnover was 68% in the past year, above the 75th percentile for Texas — ask what's driving departures and what the current vacancy rate looks like.
Registered nurse coverage each day
RN hours average about 20 minutes per resident per day here; ask how many hours a registered nurse is physically present in the building on a typical day.
Current occupancy and waitlist status
The facility is running at roughly 67% capacity — ask whether that reflects a waitlist, recent discharges, or a staffing-driven admission hold.
Management company's role in daily operations
The license is held by a hospital district but daily operations are managed by Lubbock II Enterprises — ask who sets staffing levels, handles complaints, and whom to call when concerns arise.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.