Windsor Nursing And Rehabilitation Center Of Mcallen
900 S 12TH ST, Mcallen, TX, 78501
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Non profit - Corporation · Chain: Wellsential Health
- Certified beds
- 110 · avg 80 residents/day
- Total nursing staff turnover
- 53.2% — near the Texas averageTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 50% — near the Texas averageTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 1 fine · $37,050 total
State licensing & capacity
- License number
- 149832
- Service type
- Medicare/medicaid
- Licensed capacity
- 110 beds
- Bed type breakdown
- 8 Medicare-only · 102 Medicaid/Medicare
- Current license effective
- April 1, 2024
- Current license expires
- April 1, 2027
- Initial license date
- September 1, 1971
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Starr County Hospital District (HOSPITAL DISTRICT/AUTHORITY)
- Operator / manager
- Ssc Mcallen Retama Operating Company Llc
- Administrator
- Christina Garza
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Wellsential Health chain — 67 facilities. Chain-wide average overall rating 2.8 / 5.
Disclosed owners (25 on record)
- Regency Ihs of Mcallen Manor Llc
Adp of The Snf · since 2025
- Regency Integrated Health Services Llc
Adp of The Snf · since 2025
- Starr County Hospital District
Adp of The Snf · since 2025
- Alyssa Dozal
Adp of The Snf · since 2025
- Elliot j Mandelbaum
Managing Control - Governing Body · since 2025
- (unnamed Owner)
Adp of The Snf · since 2025
+ 19 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 20)
- G0689·Nov 21, 2025Complaint
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D0610·Nov 21, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
- D0609·Jul 9, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- E0600·Jul 9, 2025Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D0880·Sep 12, 2024Complaint
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- E0758·Sep 12, 2024
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is li…
- D0756·Sep 12, 2024
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D0645·Sep 12, 2024
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Federal penalties
By year
- 20251 fine · $37K
Most recent events
- Nov 21, 2025Fine · $37K
Fire-safety citations
8 Life-Safety-Code citations on file. Most recent: Sep 12, 2024. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Windsor Nursing and Rehabilitation Center of McAllen is a 110-bed Medicare/Medicaid nursing home in Hidalgo County, Texas, licensed since 1971 and operated by Wellsential Health. CMS rates it 2 stars overall — 1 star on staffing, 4 stars on long-stay quality measures. One CMS fine of $37,050 has been issued. The facility is currently running at 72% of licensed capacity, averaging about 80 residents per day.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here at 1 star — the lowest tier, shared by roughly 38% of Texas nursing homes. Each resident receives about 188 minutes of total nursing care per day, approximately 53 minutes less than at a 4-star-staffing facility in Texas. Of that, only 18 minutes involve a registered nurse, compared to 37 minutes at a 4-star-staffing facility in the state. Residents here tend to need more hands-on care than at a typical facility — less mobile or more medically complex on average — so those nursing minutes stretch thinner than the raw numbers already suggest.
CMS issued one fine totaling $37,050. The state median fine across Texas nursing homes that received any fine is about $20,699, so this single penalty is roughly 79% above that midpoint. About 30% of Texas nursing homes had no fines at all in the same period.
The facility is operating at 72% of its 110 licensed beds — roughly 30 beds unoccupied on an average day. Paired with the 1-star staffing rating and the fine above, the lower occupancy is part of a broader pattern in the record.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Staffing levels on weekends
Weekend nursing hours here average 2.76 hours per resident per day — lower than the already-low weekday figure; ask how many nurses and aides are scheduled Saturday and Sunday.
RN coverage each day
Reported RN time is 18 minutes per resident per day; ask whether a registered nurse is on-site around the clock or only during certain shifts.
Details behind the $37,050 fine
CMS issued one fine of $37,050; ask what deficiency triggered it and what corrective steps have been completed since.
Current bed availability and waitlist
The facility averages about 80 residents against 110 licensed beds; ask whether specific wings or care levels account for the open capacity.
Resident Council access and meeting schedule
A Resident Council is listed but no Family Council; ask how families are formally notified of concerns raised in Resident Council meetings.
Management company's role day to day
The licensee is Starr County Hospital District while day-to-day operations run under SSC McAllen Retama Operating Company; ask which entity sets staffing budgets and responds to care complaints.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.