Windsor Quail Valley Postacute Healthcare
3640 HAMPTON DR, Missouri City, TX, 77459
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Government - Hospital district · Chain: Wellsential Health
- Certified beds
- 120 · avg 101 residents/day
- Total nursing staff turnover
- 52.3% — near the Texas averageTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 60% — higher than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 2 fines · $52,036 total
State licensing & capacity
- License number
- 144409
- Service type
- Medicare/medicaid
- Licensed capacity
- 120 beds
- Bed type breakdown
- 10 Medicare-only · 110 Medicaid/Medicare
- Current license effective
- February 28, 2025
- Current license expires
- February 28, 2028
- Initial license date
- September 23, 2014
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Oakbend Medical Center (COUNTY)
- Operator / manager
- Regency Ihs Of Windsor Quail Valley Llc
- Administrator
- Demon Johnson
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Wellsential Health chain — 67 facilities. Chain-wide average overall rating 2.8 / 5.
Disclosed owners (34 on record)
- Oakbend Medical Center
Adp of The Snf · since 2025
- Christina Gibbs
Adp of The Snf · since 2025
- Christopher r Lockhart
Adp of The Snf · since 2025
- Elliot j Mandelbaum
Managing Control - Governing Body · since 2025
- Rosa Jacobs
Adp of The Snf · since 2025
- Ruston Hughes
Managing Control - Governing Body · since 2024
+ 28 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 15)
- D0755·Dec 3, 2025Complaint
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D0880·Mar 6, 2025Complaint
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- D0677·Mar 6, 2025Complaint
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D0550·Aug 22, 2024Complaint
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- J0686·Jul 19, 2024Complaint
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D0677·Apr 29, 2024Complaint
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D0842·Feb 29, 2024Complaint
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- J0610·Feb 29, 2024Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal penalties
By year
- 20242 fines · $52K
Most recent events
- Jul 19, 2024Fine · $16K
- Feb 29, 2024Fine · $36K
Largest single fine on record: $36K.
Fire-safety citations
2 Life-Safety-Code citations on file. Most recent: Jan 25, 2024. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Windsor Quail Valley Postacute Healthcare is a 120-bed nursing home in Missouri City, Texas, licensed under Oakbend Medical Center (a county hospital district) and managed by Regency IHS of Windsor Quail Valley LLC. CMS rates it 2 stars overall. Staffing is rated 1 star — the lowest tier — while quality-of-care outcomes rate 4 stars. Two CMS fines totaling $52,036 have been issued. The facility is operating at roughly 85% of licensed capacity.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here 1 star — the bottom tier, shared by about 38% of Texas nursing homes. Each resident receives approximately 174 minutes of nursing care per day, roughly 67 minutes less than at a 4-star-staffing facility in Texas. Residents here need more hands-on care than at a typical facility — on average more dependent or medically complex — so those 174 minutes stretch thinner than the number alone suggests. Registered nurse coverage is 23 minutes per resident per day, compared to 37 minutes at a 4-star-staffing Texas facility.
CMS issued two fines totaling $52,036 since the facility's record was last processed. The statewide median for facilities that receive any fine is $20,699; 30% of Texas nursing homes have no fines at all. These two penalties together sit well above the state median fine amount.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Staffing levels on nights and weekends
Weekend nursing hours average 2.59 per resident per day here — below the already-low weekday figure; ask how many nurses and aides are on the floor during overnight and weekend shifts.
What the two fines covered
CMS issued two fines totaling $52,036; ask what deficiencies triggered each penalty and what specific changes were made in response.
Management company's day-to-day role
The facility is licensed under a county hospital district but managed by a separate company — Regency IHS of Windsor Quail Valley LLC; ask which entity sets staffing levels and handles resident complaints.
Resident Council access and meetings
The facility has a Resident Council but no Family Council; ask how often the council meets and how family members can raise concerns through it.
Care planning for complex medical needs
Quality-of-care outcomes rate 4 stars despite 1-star staffing; ask how the facility prioritizes and reviews care plans when nursing hours are limited.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.