Pflugerville Care Center
521 S HEATHERWILDE BLVD, Pflugerville, TX, 78660
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Government - Hospital district · Chain: Creative Solutions In Healthcare
- Certified beds
- 111 · avg 92 residents/day
- Total nursing staff turnover
- 62.1% — higher than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 61.5% — higher than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 5 fines · $59,449 total
State licensing & capacity
- License number
- 147155
- Service type
- Medicare/medicaid
- Licensed capacity
- 111 beds
- Bed type breakdown
- 15 Medicare-only · 96 Medicaid/Medicare
- Current license effective
- April 1, 2023
- Current license expires
- April 1, 2026
- Initial license date
- September 4, 1991
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Guadalupe County Hospital Board (HOSPITAL DISTRICT/AUTHORITY)
- Operator / manager
- 521 South Heatherwilde Boulevard Management Llc
- Administrator
- Bryan Bankhead
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Creative Solutions in Healthcare chain — 149 facilities. Chain-wide average overall rating 2.7 / 5.
Disclosed owners (16 on record)
- Binu Sugunan
Adp of The Snf · since 2025
- Bryan Bankhead
Adp of The Snf · since 2025
- Pflugerville i Enterprises, L.l.c.
Adp of The Snf · since 2025
- Dolores Major
Managing Control - Governing Body · since 2025
- James Carlton Lee
Managing Control - Governing Body · since 2025
- James Reyes
Managing Control - Governing Body · since 2025
+ 10 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 47)
- D0600·Jan 6, 2026Complaint
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- E0812·Nov 24, 2025Complaint
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E0842·Jun 5, 2025Complaint
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D0622·Apr 17, 2025Complaint
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
- E0880·Mar 19, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- E0812·Mar 19, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D0806·Mar 19, 2025
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
- D0761·Mar 19, 2025
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal penalties
By year
- 20244 fines · $47K
- 20231 fine · $13K
Most recent events
- Dec 31, 2024Fine · $17K
- Dec 31, 2024Fine · $17K
- May 29, 2024Fine · $418
- Apr 18, 2024Fine · $12K
- Aug 21, 2023Fine · $13K
Largest single fine on record: $17K.
Fire-safety citations
4 Life-Safety-Code citations on file. Most recent: Feb 9, 2024. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Pflugerville Care Center is a 111-bed nursing home in Pflugerville (Travis County) accepting Medicare and Medicaid. CMS rates it 1 star overall, with 1-star ratings on both health inspections and staffing. Five fines totaling $59,449 have been issued, and nursing staff turnover reached 62% last year. The license is active through April 2026.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates this facility 1 star on staffing — the bottom tier among Texas nursing homes, a rating shared by about 38% of facilities statewide. Each resident receives roughly 182 minutes of nursing care per day, about 59 minutes less than at a 4-star-staffing facility in Texas. Residents here require more hands-on care than at a typical facility — more dependent or medically complex on average — so those 182 minutes stretch thinner than the number alone suggests.
About 6 in 10 nursing staff left in the past year. Texas nursing homes at the 75th percentile of turnover see 60% departure rates, so this facility sits just above that threshold. A long-stay resident will likely go through two or three primary caregivers over the course of a year.
CMS has issued 5 fines totaling $59,449 since the facility's record begins. The state median for fines among Texas nursing homes that receive any is $20,699; about 30% of Texas facilities have none. The count and dollar total here are above the state median.
The 3-star quality-of-care rating overall splits between a 4-star rating for long-stay residents and a 1-star rating for short-stay residents. These two populations — people living here long-term versus those recovering from a hospital stay — are tracked separately by CMS, and the gap between their ratings is wide.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Staffing on nights and weekends
Reported weekend nursing hours are 2.6 per resident per day versus 3.0 on weekdays — ask how many nurses and aides are on the floor overnight and on weekends.
Five fines in the CMS record
CMS issued five fines totaling $59,449 — ask what deficiencies triggered them and what specific changes were made in response.
Nursing staff turnover rate
62% of nursing staff left in the past year — ask how long the current aides and charge nurses on your parent's unit have been in their roles.
Short-stay quality rating
CMS rates short-stay outcomes 1 star while long-stay outcomes rate 4 stars — ask which specific measures drove the short-stay score down and how those are being addressed.
Management company's role
The licensed owner is Guadalupe County Hospital Board, but day-to-day operations are managed by a separate LLC — ask who makes staffing and care decisions and where complaints are escalated.
Waitlist and bed availability
The facility is averaging about 92 residents against 111 licensed beds — ask whether specific unit types or Medicare beds have a waitlist.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.