Accel At Willow Bend
2620 COMMUNICATIONS PARKWAY, Plano, TX, 75093-8800
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: Stonegate Senior Living
- Certified beds
- 110 · avg 71 residents/day
- Total nursing staff turnover
- 64.1% — higher than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 100% — higher than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 1 fine · $64,588 total
State licensing & capacity
- License number
- 145098
- Service type
- Medicare/medicaid
- Licensed capacity
- 110 beds
- Bed type breakdown
- 46 Medicare-only · 64 Medicaid/Medicare
- Current license effective
- February 27, 2025
- Current license expires
- February 27, 2028
- Initial license date
- December 13, 2013
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- South Limestone Hospital District (HOSPITAL DISTRICT/AUTHORITY)
- Operator / manager
- Pf Plano Snf Ops, Llc
- Administrator
- Alexandria Maduka
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Stonegate Senior Living chain — 24 facilities across 2 states. Chain-wide average overall rating 2.4 / 5.
Disclosed owners (13 on record)
- pf Plano Snf Ops, Llc
Adp of The Snf · since 2025
- Stonegate Senior Living, lp
Adp of The Snf · since 2025
- Zain Sharif
Adp of The Snf · since 2025
- Franchot Pratt
Adp of The Snf · since 2024
- Martus Financial Services, Inc.
Adp of The Snf · since 2023
- Lifetime Wellness, Ltd.
Adp of The Snf · since 2021
+ 7 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 44)
- E0921·Jan 7, 2026Complaint
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
- D0689·Jan 7, 2026Complaint
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D0919·Aug 21, 2025Complaint
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
- D0880·Aug 21, 2025Complaint
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- E0812·Aug 21, 2025Complaint
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E0761·Aug 21, 2025Complaint
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D0756·Aug 21, 2025Complaint
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D0693·Aug 21, 2025Complaint
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Federal penalties
By year
- 20231 fine · $65K
Most recent events
- May 15, 2023Fine · $65K
Fire-safety citations
2 Life-Safety-Code citations on file. Most recent: Aug 21, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Accel at Willow Bend is a 110-bed nursing home in Plano, Collin County, accepting Medicare and Medicaid. CMS rates it 2 stars overall, with 1-star staffing and a $64,588 fine on record. Quality-of-care outcome measures rate 5 stars — an unusual split. The facility runs at about 64% of licensed capacity. Licensed through February 2028 under management by Pf Plano Snf Ops, Llc.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here 1 star — the bottom tier, shared by about 38% of Texas nursing homes. Each resident receives roughly 210 minutes of nursing care per day, about 31 minutes less than at a 4-star-staffing facility in Texas. Of those 210 minutes, only 20 come from a registered nurse. The 4-star Texas threshold for RN time alone is 37 minutes per resident per day.
About 6 in 10 nursing staff left in the past year — above the 75th percentile for Texas, meaning turnover here is higher than at roughly three-quarters of nursing homes in the state. RN turnover is effectively complete: CMS reports 100% in the past year, meaning essentially every registered nurse on staff has been replaced. A long-stay resident will likely cycle through multiple primary caregivers.
One CMS fine totaling $64,588. The median fine amount among Texas facilities that received any fine at all is about $20,699 — this facility's single fine is roughly three times that figure. About 30% of Texas nursing homes have no fines on record.
The facility operates at about 64% of its 110 licensed beds, averaging roughly 71 residents per day. That occupancy level, combined with the staffing and turnover figures above, produces a picture that families should examine closely.
Quality-of-care outcome measures rate 5 stars for long-stay residents and 4 stars for short-stay residents — the highest and second-highest tiers. These scores reflect measurable outcomes like pressure wounds, falls, and hospital readmissions, which CMS tracks separately from staffing counts.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Registered nurse coverage on evenings and weekends
CMS records show only 20 minutes of RN time per resident per day on average — ask which shifts have an RN physically present in the building.
Staff continuity for long-stay residents
With roughly 6 in 10 nursing staff turning over in the past year, ask how the facility assigns consistent caregivers to residents who are here for months at a time.
Details behind the $64,588 fine
One CMS fine of $64,588 is on record — ask what the citation was for and what specific changes were made afterward.
Current bed availability and waitlist
The facility is running at about 64% occupancy; ask whether that reflects discharges, holds, or a staffing-related decision to limit admissions.
How 5-star outcomes are maintained with 1-star staffing
CMS rates outcomes 5 stars but staffing 1 star — ask how care plans are monitored and who is accountable when a resident's condition changes.
Management company's role in daily operations
The facility is licensed under a hospital district but managed by Pf Plano Snf Ops, Llc — ask which entity sets staffing levels and handles complaints.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.