The Healthcare Resort Of Plano
3325 WEST PLANO PARKWAY, Plano, TX, 75075
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Non profit - Other · Chain: The Ensign Group
- Certified beds
- 70 · avg 60 residents/day
- Total nursing staff turnover
- 53.2% — near the Texas averageTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 53.8% — near the Texas averageTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 2 fines · $16,438 total
- Payment denials
- 1 denial
State licensing & capacity
- License number
- 147334
- Service type
- Medicare/medicaid
- Licensed capacity
- 70 beds
- Bed type breakdown
- 36 Medicare-only · 34 Medicaid/Medicare
- Current license effective
- May 12, 2026
- Current license expires
- May 12, 2029
- Initial license date
- May 12, 2016
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Oak Point Healthcare, Inc (FOR-PROFIT CORPORATION)
- Administrator
- Lavanya Karunakaran
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the The Ensign Group chain — 329 facilities across 17 states. Chain-wide average overall rating 3.2 / 5.
Disclosed owners (11 on record)
- Ken Park
Adp of The Snf · since 2025
- Kevin Niccum
Adp of The Snf · since 2025
- Edward Wilson
Corporate Director · since 2025
- Ami Sato
Corporate Officer · since 2024
- Andrew Ashton
Corporate Officer · since 2022
- The Ensign Group Inc
Indirect Ownership Interest · 100% · since 2016
+ 5 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 27)
- E0686·Dec 2, 2025Complaint
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- E0880·Jun 26, 2025Complaint
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- E0761·Jun 26, 2025Complaint
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- E0695·Jun 26, 2025Complaint
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
- D0690·Jun 26, 2025Complaint
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- D0656·Jun 26, 2025Complaint
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D0583·Jun 26, 2025Complaint
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
- E0755·Oct 9, 2024Complaint
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal penalties
By year
- 20241 fine · $8,995
- 20231 fine · $7,443 · 1 payment denial
Most recent events
- Sep 10, 2024Fine · $8,995
- Nov 16, 2023Payment denial · 12 days · starting Dec 20, 2023
- Nov 16, 2023Fine · $7,443
Largest single fine on record: $8,995.
Fire-safety citations
5 Life-Safety-Code citations on file. Most recent: Jun 26, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
The Healthcare Resort of Plano is a 70-bed nursing home in Collin County operated by Oak Point Healthcare, Inc. and affiliated with The Ensign Group chain. CMS rates it 3 stars overall, with 3 stars on staffing and health inspections and 4 stars on quality measures. The facility is running at about 86% of licensed beds, with 2 CMS fines totaling $16,438 in the current reporting period.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here 3 stars. Each resident receives about 246 minutes of nursing care per day — above the 241-minute threshold for a 4-star staffing rating in Texas, yet the overall staffing score lands at 3 stars, which about 19% of Texas nursing homes share. The gap between the raw minutes (246) and the case-mix-adjusted figure (222 adjusted minutes per CMS's own calculation) suggests residents here tend to need more hands-on care than a typical facility's residents, so the available hours stretch somewhat thinner than the headline number implies.
Two CMS fines totaling $16,438 are on record. That total falls below the Texas median of $20,699 among fined facilities, and about 30% of Texas nursing homes have no fines at all. The dollar amount places this facility in the minor range by severity.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Staffing on nights and weekends
Weekend nursing hours average 3.59 per resident per day versus 4.09 on weekdays — ask how many nurses and aides are on each overnight and weekend shift.
What the two fines covered
CMS recorded two fines totaling $16,438; ask what deficiencies triggered them and what specific changes were made in response.
RN presence on the floor
Reported RN hours equal about 43 minutes per resident per day; ask how many hours a registered nurse is physically present and available on a typical day.
Resident Council access for families
The facility has a Resident Council but no Family Council; ask how families formally raise concerns or receive updates outside of individual care conferences.
Ensign Group oversight structure
This location is part of The Ensign Group; ask who the regional or divisional contact is and how often corporate oversight visits this specific building.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.