Sorrento
2739 BABCOCK ROAD, San Antonio, TX, 78229
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Limited Liability company · Chain: Cantex Continuing Care
- Certified beds
- 112 · avg 104 residents/day
- Total nursing staff turnover
- 50% — near the Texas averageTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 64.3% — higher than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 1 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
State licensing & capacity
- License number
- 311313
- Service type
- Medicare/medicaid
- Licensed capacity
- 112 beds
- Bed type breakdown
- 27 Medicare-only · 85 Medicaid/Medicare
- Current license effective
- March 1, 2026
- Current license expires
- March 1, 2029
- Initial license date
- January 21, 2015
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Hamilton County Hospital District (HOSPITAL DISTRICT/AUTHORITY)
- Operator / manager
- Sorrento Continuing Care Center Ltd Co
- Administrator
- Rita Adams
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Cantex Continuing Care chain — 38 facilities across 2 states. Chain-wide average overall rating 3.1 / 5.
Disclosed owners (6 on record)
- Sorrento Continuing Care Center Ltd. Co.
Adp of The Snf · since 2025
- Robert Evans
Operational/managerial Control · since 2024
- Rolanda Shelton
Adp of The Snf · since 2024
- Hamilton County Hospital District
5% or Greater Direct Ownership Interest · 100% · since 2023
- (unnamed Owner)
Adp of The Snf · since 2022
- Grady Hooper
Corporate Officer · since 2015
Recent change of ownership
March 2023 (3 years ago) · acquired from Sorrento
Transaction type: Change of Ownership
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures + Change of Ownership, as of April 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 51)
- E0565·Nov 30, 2025Complaint
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
- D0880·Aug 22, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- E0809·Aug 22, 2025
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
- D0761·Aug 22, 2025
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D0760·Aug 22, 2025
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
- E0726·Aug 22, 2025
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
- E0698·Aug 22, 2025
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
- D0656·Aug 22, 2025
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Fire-safety citations
7 Life-Safety-Code citations on file. Most recent: Aug 22, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Sorrento is a 112-bed nursing home in San Antonio (Bexar County) accepting Medicare and Medicaid, managed by Sorrento Continuing Care Center Ltd Co under a hospital district license. CMS rates it 2 stars overall, with a 1-star staffing rating — the lowest tier — alongside a 5-star quality-measures rating. The facility is operating at roughly 93% of licensed capacity.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here at 1 star — the bottom tier, shared by about 38% of Texas nursing homes. Each resident receives roughly 193 minutes of nursing care per day, about 48 minutes less than at a 4-star-staffing facility in Texas. Residents here also need more hands-on care than at a typical facility — they are sicker or less mobile on average — so those 193 minutes stretch thinner in practice than the raw number suggests.
Despite the staffing rating, CMS rates the facility 5 stars on quality measures, both for long-stay and short-stay residents. That is the highest possible score. A 5-star quality rating alongside a 1-star staffing rating is an uncommon combination in the data.
One administrator has turned over in the past year — an elevated level relative to typical Texas nursing homes.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Staffing levels on nights and weekends
Weekend nursing hours here average 2.73 minutes per resident less than weekday figures — ask how many nurses and aides are scheduled on a typical Saturday night.
How quality scores are maintained
CMS rates outcomes 5 stars despite 1-star staffing; ask specifically which care protocols and oversight systems produce those results with current staffing levels.
RN presence during the day
Reported RN hours average about 26 minutes per resident per day — ask how many hours a registered nurse is physically on the floor each shift.
Recent administrator change
An administrator left within the past year; ask who is currently leading the facility, how long they have been in place, and whether further leadership changes are expected.
Waitlist and bed availability
The facility is running at roughly 93% of its 112 licensed beds; ask whether a waitlist exists and what the typical wait time is for a Medicaid or Medicare admission.
Resident Council access and meeting schedule
A Resident Council meets here but no Family Council exists; ask how families receive updates from Resident Council meetings and how they can raise concerns formally.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.