The Village At Incarnate Word
4707 BROADWAY, San Antonio, TX, 78209-6215
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- Non profit - Corporation
- Certified beds
- 60 · avg 54 residents/day
- Total nursing staff turnover
- 43.1% — lower than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 50% — near the Texas averageTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
State licensing & capacity
- License number
- 145003
- Service type
- Medicare/medicaid
- Licensed capacity
- 60 beds
- Bed type breakdown
- 54 Medicare-only · 6 Medicaid/Medicare
- Current license effective
- June 12, 2025
- Current license expires
- June 12, 2028
- Initial license date
- October 1, 2020
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Incarnate Word Retirement Community, Inc (Nonprofit Organization)
- Administrator
- Gwen Kline
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Disclosed owners (10 on record)
- Incarnate Word Retirement Community, Inc.
Adp of The Snf · since 2025
- (unnamed Owner)
Adp of The Snf · since 2025
- Daniel Nixon
Adp of The Snf · since 2024
- Leroy Campbell
Corporate Officer · since 2024
- Gwen Kline
Adp of The Snf · since 2024
- Elizabeth Bland
Corporate Officer · since 2024
+ 4 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners, as of April 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 17)
- D0880·Dec 12, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- C0814·Dec 12, 2025
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
- E0813·Dec 12, 2025
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
- E0812·Dec 12, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D0689·May 16, 2025Complaint
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- E0921·Sep 27, 2024
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
- D0880·Sep 27, 2024
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- D0842·Sep 27, 2024
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Fire-safety citations
4 Life-Safety-Code citations on file. Most recent: Dec 12, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
The Village at Incarnate Word is a 60-bed nonprofit nursing home in San Antonio, licensed through June 2028 and certified for Medicare and Medicaid. CMS rates it 4 stars overall, with 4 stars on health inspections and quality measures. Staffing comes in at 3 stars — the one area below its otherwise solid ratings. The facility runs at roughly 91% of licensed capacity, with no recorded fines and no abuse findings.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here at 3 stars — a tier shared by about 19% of Texas nursing homes. Each resident receives roughly 243 minutes of total nursing care per day, just above the 241-minute threshold for a 4-star staffing rating in Texas. RN coverage specifically runs about 22 minutes per resident per day, compared to the 37-minute threshold for 4-star RN staffing in the state. The staffing hours here exceed what the resident mix would typically require — residents are less dependent or less medically complex than average, so the available hours stretch further than at a facility with a heavier resident population.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
RN coverage on evenings and weekends
Reported RN hours average 22 minutes per resident per day — ask how many hours a registered nurse is physically on-site during overnight and weekend shifts.
Staffing on the 54-bed Medicare wing
With 54 of 60 beds designated Medicare-only, ask whether nurse staffing ratios differ between the short-stay Medicare residents and the 6 Medicaid beds.
Resident Council meeting frequency
CMS records a Resident Council but no Family Council — ask how often the Resident Council meets and how family members can raise concerns outside of that structure.
Waitlist and bed availability
The facility averaged 54 residents against 60 licensed beds — ask whether specific bed types or payer categories have a waitlist at this time.
Short-stay quality measure rating
The short-stay quality measure rating is 3 stars while long-stay rates 4 — ask which specific measures pull the short-stay score down and how the facility tracks rehab outcomes.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.