Heritage Plaza Nursing Center
600 W 52ND ST, Texarkana, TX, 75503-2980
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Abuse Flag
CMS has flagged this facility for a substantiated finding of resident abuse, neglect, or exploitation in its current or recent inspection cycle. Ask the facility for the specific citation and corrective-action plan during your visit, and consider contacting your state's long-term care ombudsman for context.
Source: CMS Care Compare.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: Stonegate Senior Living
- Certified beds
- 95 · avg 49 residents/day
- Total nursing staff turnover
- 71.7% — higher than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 50% — near the Texas averageTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 3 fines · $94,538 total
State licensing & capacity
- License number
- 147932
- Service type
- Medicare/medicaid
- Licensed capacity
- 95 beds
- Bed type breakdown
- 24 Medicare-only · 71 Medicaid/Medicare
- Current license effective
- March 31, 2026
- Current license expires
- March 31, 2029
- Initial license date
- February 9, 1995
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- Fannin County Hospital Authority (HOSPITAL DISTRICT/AUTHORITY)
- Operator / manager
- Pf Heritage Snf Ops, Llc
- Administrator
- Belinda Nash
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Stonegate Senior Living chain — 24 facilities across 2 states. Chain-wide average overall rating 2.4 / 5.
Disclosed owners (10 on record)
- Timothy Beall
W-2 Managing Employee · since 2022
- Kelly Trompler
Corporate Director · since 2022
- pf Heritage Snf Ops, Llc
Operational/managerial Control · since 2021
- Patricia Mcbean
Corporate Director · since 2021
- Erin Holt
Corporate Director · since 2020
- Monica Kissling
Corporate Officer · since 2017
+ 4 additional owners on the federal record.
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures, as of April 2026.
Federal inspection record
Immediate-jeopardy citations (CMS scope/severity J–L) are the most serious category federal inspectors issue — meaning a deficiency placed residents in immediate risk of serious harm. Ask the facility for the corrective-action plan filed with CMS, and consider contacting your state long-term care ombudsman for context.
Recent health-deficiency citations (most recent 8 of 42)
- D0755·Aug 18, 2025Complaint
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- E0880·Apr 23, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- F0812·Apr 23, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D0699·Apr 23, 2025
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
- D0690·Apr 23, 2025
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- D0689·Apr 23, 2025
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D0680·Apr 23, 2025
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
- D0679·Apr 23, 2025
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Federal penalties
By year
- 20251 fine · $14K
- 20241 fine · $77K
- 20231 fine · $3,296
Most recent events
- Aug 18, 2025Fine · $14K
- Sep 4, 2024Fine · $77K
- Oct 13, 2023Fine · $3,296
Largest single fine on record: $77K.
Fire-safety citations
4 Life-Safety-Code citations on file. Most recent: Apr 23, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Heritage Plaza Nursing Center is a 95-bed nursing home in Texarkana, Bowie County, operating at roughly half capacity — 49 residents on an average day. CMS rates it 2 stars overall, with a 1-star staffing rating and a substantiated abuse finding within the past 36 months. Three fines totaling $94,538 have been assessed. Quality-of-care outcome measures rate 5 stars — the sharpest contrast in its record.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates Heritage Plaza 1 star on staffing — the lowest tier, shared by about 38% of Texas nursing homes. Each resident receives approximately 179 minutes of nursing care per day, roughly 62 minutes less than at a 4-star-staffing facility in Texas. Residents here require more hands-on care than at a typical facility — less mobile or medically complex on average — so those 179 minutes stretch thinner than the raw number suggests. Registered nurses account for only 25 of those 179 minutes.
About 7 in 10 nursing staff left in the past year. That rate exceeds the 75th percentile for Texas — meaning turnover is worse here than at roughly three-quarters of nursing homes in the state. A long-stay resident will likely cycle through two or three primary caregivers over the course of a year. RN turnover ran at 50% over the same period.
CMS has substantiated findings of resident abuse or neglect at this facility within the past 36 months. Three CMS fines totaling $94,538 have been assessed — more than four times the Texas median fine total of $20,699 among facilities that have been fined at all. About 30% of Texas nursing homes have received no fines.
The facility is operating at about 51% of its licensed 95 beds, with an average of 49 residents per day. Low occupancy at a facility with other distress signals can indicate difficulty attracting admissions or retaining residents.
Quality-of-care outcome measures — things like whether residents develop pressure wounds, lose the ability to move around, or experience pain — rate 5 stars, the highest tier. That rating sits alongside the 1-star staffing and 2-star health inspection scores without an obvious reconciliation in the data.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Substantiated abuse finding details
CMS records a substantiated abuse or neglect finding here within the past 36 months — ask what happened, what changed, and how similar incidents are prevented now.
Staffing levels on evenings and weekends
Reported weekend nursing hours average about 150 minutes per resident per day — ask how many nurses and aides are on the floor on a Saturday night.
Nursing staff continuity
About 7 in 10 nursing staff left in the past year — ask how long the current aides and nurses assigned to your parent's wing have been working here.
Why occupancy is near half
The facility averages 49 residents against 95 licensed beds — ask whether that reflects a planned reduction, recent discharges, or difficulty filling admissions.
How outcome measures are tracked
Quality-outcome measures rate 5 stars despite 1-star staffing — ask specifically how the facility monitors things like pressure wounds and mobility decline with current staffing levels.
Management company's role day to day
The facility is licensed to Fannin County Hospital Authority but managed by Pf Heritage Snf Ops, Llc — ask which entity sets staffing budgets and handles complaints.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.