Willow Creek Lodge
11830 NORTHPOINTE BLVD, Tomball, TX, 77377
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Limited Liability company · Chain: Cross Healthcare Management
- Certified beds
- 135 · avg 87 residents/day
- Total nursing staff turnover
- 74.5% — higher than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 70% — higher than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Infection control citations
- 2
State licensing & capacity
- License number
- 311406
- Service type
- Medicare/medicaid
- Licensed capacity
- 135 beds
- Bed type breakdown
- 47 Medicare-only · 88 Medicaid/Medicare
- Current license effective
- May 1, 2026
- Current license expires
- May 1, 2029
- Initial license date
- February 16, 2010
Texas HHSC licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- West Coke County Hospital District (HOSPITAL DISTRICT/AUTHORITY)
- Operator / manager
- Willow Creek Opco Llc
- Administrator
- Eric M Wood
Texas HHSC licensing registry · as of April 16, 2026
Federal ownership record
Chain affiliation
Part of the Cross Healthcare Management chain — 6 facilities. Chain-wide average overall rating 3.0 / 5.
Disclosed owners (12 on record)
- Cross Healthcare Management, Llc
Adp of The Snf · since 2023
- 11830npb, Llc
5% or Greater Mortgage Interest · 100% · since 2023
- Armstrong Backus & co Llp
Adp of The Snf · since 2023
- Christopher Martin
Operational/managerial Control · since 2023
- Christopher r Lockhart
Operational/managerial Control · since 2023
- Derek d Rankin
Operational/managerial Control · since 2023
+ 6 additional owners on the federal record.
Recent change of ownership
May 2023 (3 years ago) · acquired from Brighton Senior Living of Tomball
Transaction type: Change of Ownership
Source: CMS Provider Enrollment data — SNF Enrollments + All Owners + Chain Performance Measures + Change of Ownership, as of April 2026.
Federal inspection record
Recent health-deficiency citations (most recent 8 of 23)
- C0732·Nov 19, 2025Complaint
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
- D0880·Jul 17, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
- D0742·Jul 17, 2025
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
- D0693·Jul 17, 2025
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
- D0684·Jul 17, 2025
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- E0656·Jul 17, 2025
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D0655·Jul 17, 2025
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
- D0645·Jul 17, 2025
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Fire-safety citations
10 Life-Safety-Code citations on file. Most recent: Jul 17, 2025. Fire-safety inspections cover building-level Life Safety Code compliance, separate from the resident-care health survey.
Source: CMS Provider Data Catalog — Health Deficiencies, Fire Safety Deficiencies, and Penalties datasets, snapshot Mar 1, 2026.
About this community
Willow Creek Lodge is a 135-bed Medicare/Medicaid nursing home in Tomball (Harris County), managed by Willow Creek Opco LLC under a hospital district license. CMS rates it 4 stars overall, with a 5-star quality-of-care rating — but a 1-star staffing rating pulls sharply against that. About 87 residents occupy the facility on an average day, leaving roughly a third of beds unfilled. No fines appear in the CMS record.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates Willow Creek Lodge 1 star on staffing — the bottom tier, shared by about 38% of Texas nursing homes. Each resident receives roughly 190 minutes of nursing care per day. A 4-star-staffing facility in Texas averages 241 minutes, so residents here receive about 51 fewer minutes per day. Compounding that gap: the residents here tend to need more hands-on care than at a typical facility — less mobile, sicker on average — so those 190 minutes stretch thinner than the raw number suggests.
About 7 in 10 nursing staff left in the past year — a very high rate by Texas standards, which sits at a median of 50% and a 75th-percentile cutoff of 60%. A long-stay resident will likely go through two or three primary caregivers over the course of a year. RN turnover runs similarly: also roughly 7 in 10 left in the past year, a high rate. Continuity of care is a concrete concern here.
Despite the 1-star staffing rating, CMS rates the facility 5 stars on long-stay quality measures — outcomes for residents who live here over time. Short-stay quality measures rate 3 stars. These outcome scores are derived from clinical data filed with Medicare, covering things like pressure wounds, falls, and medication management. A 5-star long-stay score alongside 1-star staffing is an unusual pairing; the outcomes data and the staffing data point in opposite directions.
The facility is operating at roughly 65% of its 135 licensed beds — about 87 residents on an average day. The other three signals present here (low staffing, very high turnover, high RN turnover) give that vacancy figure context.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
How staffing is maintained on weekends
CMS records show weekend nursing hours averaging 2.83 hours per resident per day, lower than the weekly figure — ask how weekend coverage is scheduled and whether staffing ratios change.
Why nearly a third of beds are empty
The facility averaged about 87 residents against 135 licensed beds; ask whether the vacancy reflects recent admissions policy changes, referral patterns, or something else.
How the facility retains nursing staff
About 7 in 10 nursing staff left in the past year — ask what specific steps are in place to reduce turnover and how long the current direct-care team has been on staff.
How care plans account for resident needs
Residents here require more hands-on care than at a typical facility on average — ask how care plans are reviewed and updated as residents' conditions change.
Who the management company is and its role
Day-to-day operations are run by Willow Creek Opco LLC under a hospital district license — ask how decisions about staffing and care are divided between the two entities.
Whether a Family Council is planned
The facility has a Resident Council but no Family Council — ask whether one is being formed and how families currently raise concerns with leadership.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHSC licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.