Accel At Willow Bend
2620 COMMUNICATIONS PARKWAY, Plano, TX, 75093-8800
Federal Quality Data
Official records from CMS Care Compare — reported by the facility and audited by the Centers for Medicare & Medicaid Services. We present them unmodified. Refreshed March 2026.
CMS Star Ratings
Facility & Staffing
- Ownership
- For profit - Corporation · Chain: Stonegate Senior Living
- Certified beds
- 110 · avg 71 residents/day
- Total nursing staff turnover
- 64.1% — higher than most Texas nursing homesTexas avg: 51.5% · National avg: 46.4% · per CMS Care Compare
- RN turnover
- 100% — higher than most Texas nursing homesTexas avg: 50.5% · National avg: 43.6% · per CMS Care Compare
- Administrators who left
- 0 departed — near the Texas averageTexas avg: 0.6 · National avg: 0.5 · per CMS Care Compare
Enforcement & Citations
- Fines (past 3 years)
- 1 fine · $64,588 total
State licensing & capacity
- License number
- 145098
- Service type
- Medicare/medicaid
- Licensed capacity
- 110 beds
- Bed type breakdown
- 46 Medicare-only · 64 Medicaid/Medicare
- Current license effective
- February 27, 2025
- Current license expires
- February 27, 2028
- Initial license date
- December 13, 2013
Texas HHS licensing registry · as of April 16, 2026
Ownership & operations
- Licensee
- South Limestone Hospital District (HOSPITAL DISTRICT/AUTHORITY)
- Operator / manager
- Pf Plano Snf Ops, Llc
- Administrator
- Alexandria Maduka
Texas HHS licensing registry · as of April 16, 2026
About this community
Accel at Willow Bend is a 110-bed nursing home in Plano, Collin County, accepting Medicare and Medicaid. CMS rates it 2 stars overall, with 1-star staffing and a $64,588 fine on record. Quality-of-care outcome measures rate 5 stars — an unusual split. The facility runs at about 64% of licensed capacity. Licensed through February 2028 under management by Pf Plano Snf Ops, Llc.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
What the data says
CMS rates staffing here 1 star — the bottom tier, shared by about 38% of Texas nursing homes. Each resident receives roughly 210 minutes of nursing care per day, about 31 minutes less than at a 4-star-staffing facility in Texas. Of those 210 minutes, only 20 come from a registered nurse. The 4-star Texas threshold for RN time alone is 37 minutes per resident per day.
About 6 in 10 nursing staff left in the past year — above the 75th percentile for Texas, meaning turnover here is higher than at roughly three-quarters of nursing homes in the state. RN turnover is effectively complete: CMS reports 100% in the past year, meaning essentially every registered nurse on staff has been replaced. A long-stay resident will likely cycle through multiple primary caregivers.
One CMS fine totaling $64,588. The median fine amount among Texas facilities that received any fine at all is about $20,699 — this facility's single fine is roughly three times that figure. About 30% of Texas nursing homes have no fines on record.
The facility operates at about 64% of its 110 licensed beds, averaging roughly 71 residents per day. That occupancy level, combined with the staffing and turnover figures above, produces a picture that families should examine closely.
Quality-of-care outcome measures rate 5 stars for long-stay residents and 4 stars for short-stay residents — the highest and second-highest tiers. These scores reflect measurable outcomes like pressure wounds, falls, and hospital readmissions, which CMS tracks separately from staffing counts.
Written from CMS Care Compare and state licensing records · last updated April 19, 2026
Questions to ask when you tour
Registered nurse coverage on evenings and weekends
CMS records show only 20 minutes of RN time per resident per day on average — ask which shifts have an RN physically present in the building.
Staff continuity for long-stay residents
With roughly 6 in 10 nursing staff turning over in the past year, ask how the facility assigns consistent caregivers to residents who are here for months at a time.
Details behind the $64,588 fine
One CMS fine of $64,588 is on record — ask what the citation was for and what specific changes were made afterward.
Current bed availability and waitlist
The facility is running at about 64% occupancy; ask whether that reflects discharges, holds, or a staffing-related decision to limit admissions.
How 5-star outcomes are maintained with 1-star staffing
CMS rates outcomes 5 stars but staffing 1 star — ask how care plans are monitored and who is accountable when a resident's condition changes.
Management company's role in daily operations
The facility is licensed under a hospital district but managed by Pf Plano Snf Ops, Llc — ask which entity sets staffing levels and handles complaints.
Where this information comes from
- License, capacity, ownership, administrator: Texas HHS licensing registry, snapshot as of April 16, 2026.
- Star ratings, staffing, fines, deficiencies: CMS Care Compare, processed March 1, 2026.
- Summary, insights, and tour questions: Written from the state licensing and CMS records above, last updated April 19, 2026.
Read our methodology for how this information is collected and verified.